Senior Manager \- Health Information\n& Communication Manager<\/span><\/span><\/b>
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Core Responsibilities<\/span><\/span><\/span><\/b>
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1. <\/span><\/span><\/span><\/span><\/span><\/b>Patient Education & Health\nInformation Systems<\/span><\/span><\/b>
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○ <\/span><\/span><\/span><\/span><\/span>Design, validate and standardise\nmultilingual patient education resources across diagnosis, treatment,\nsurvivorship, disability and palliative care.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Ensure all content is medically vetted, ethically sound,\nlow\-literacy friendly and suitable for high\-stress settings.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Enable patient navigators, social workers and educators with\nstructured toolkits, FAQs and counselling aids.<\/span><\/span>
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2. <\/span><\/span><\/span><\/span><\/span><\/b>Advocacy & Policy Communication<\/span><\/span><\/b>
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○ <\/span><\/span><\/span><\/span><\/span>Translate clinical, programmatic and lived\-experience\ninsights into clear advocacy briefs, policy explainers and patient\-rights\ncommunication.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Align CanKids\u2019 advocacy language with national health\npriorities and global childhood cancer frameworks.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Support leadership with technically sound, evidence\-based\ncommunication for consultations and submissions.<\/span><\/span>
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3. <\/span><\/span><\/span><\/span><\/span><\/b>Public Awareness & Health\nCommunication<\/span><\/span><\/b>
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○ <\/span><\/span><\/span><\/span><\/span>Conceptualise\nand support public awareness campaigns<\/span><\/span><\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Guide the scientific accuracy and\nethical framing of public awareness campaigns.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Ensure storytelling balances emotional resonance with\nfactual integrity and dignity.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Collaborate with design and digital teams to adapt health\ncontent for diverse platforms.<\/span><\/span>
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Requirements<\/h3>

1. <\/span><\/span><\/span>Training & State\-Level Capacity\nBuilding<\/span><\/span><\/b>
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○ <\/span><\/span><\/span><\/span><\/span>Design and institutionalise structured training for Health\nInformation & Communication Officers across State Coordination Centres.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Develop training curricula, scripts and refresher modules to\nensure consistent and ethical communication.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Lead induction and periodic refresher training using\nscenario\-based learning.<\/span><\/span>
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2. <\/span><\/span><\/span><\/span><\/span><\/b>Health Helplines & Information\nResponse Systems<\/span><\/span><\/b>
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○ <\/span><\/span><\/span><\/span><\/span>Provide technical oversight for all health\-information\nhelplines.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Develop SOPs, triage frameworks, escalation pathways and\napproved response scripts.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Train teams in empathetic listening, distress management and\nscope boundaries.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Analyse helpline trends to inform education and advocacy\npriorities.<\/span><\/span>
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3. <\/span><\/span><\/span><\/span><\/span><\/b>Content Quality, Ethics &\nGovernance<\/span><\/span><\/b>
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○ <\/span><\/span><\/span><\/span><\/span>Act as custodian for accuracy, ethics and consistency of all\nhealth\-related content.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Coordinate medical validation and periodic updates.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Maintain content repositories, approvals and version\ncontrol.<\/span><\/span>
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○ <\/span><\/span><\/span><\/span>Support fact\-checking and content\nreview for:<\/span><\/span>
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i. <\/span><\/span><\/span><\/span><\/span>Annual and impact reports<\/span><\/span>
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ii. <\/span><\/span><\/span><\/span><\/span>Donor and CSR communication<\/span><\/span>
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iii. <\/span><\/span><\/span><\/span><\/span>Case studies or Testimonials<\/span><\/span>
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iv. <\/span><\/span><\/span><\/span><\/span>External publications and\npresentations<\/span><\/span>
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7. Internal Enablement & Collaboration<\/span><\/span><\/span><\/b>
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○ <\/span><\/span><\/span><\/span><\/span><\/span>Enable CEPAA and program\nteams with:<\/span><\/span><\/span>
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■ <\/span><\/span><\/span><\/span><\/span>Health communication frameworks<\/span><\/span>
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■ <\/span><\/span><\/span><\/span><\/span>Ethical storytelling guidance<\/span><\/span>
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○ <\/span><\/span><\/span><\/span><\/span>Support hospitals, CHSUs and\nSamanvay Kendras in contextual adaptation of approved materials<\/span><\/span>
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