Heavy Duty Truck Services & Parts Advisor

Job Summary: We are seeking a detail-oriented and organized Service/Parts Advisor to join our team. The ideal candidate will assist in procuring and managing heavy-duty parts for technicians, ensuring

efficient operations and customer satisfaction.

Key Responsibilities:

• Determine and obtain heavy-duty parts for technicians as requested by phone or in person.
• Locate and retrieve ordered parts from the part suppliers or dealership for technicians.
• Open WO as needed.
• Close WO when required.
• Handle warranty or defective parts following company procedures.
• Create PO to obtain the parts needed.
• Receive the part into inventory (Close the PO)
• Charge/Scan parts to the correct WO.
• Process approved credits for returned parts.
• Pull all parts from pick tickets and deliver them to technicians.
• Conduct bin counts weekly. Making sure values are correct with no overages or shortages. Inventory is this person’s responsibility.
• Put up stock daily.
• Keep parts warehouse secure at all times.
• Maintain and clean warehouse and parts bins.
• Prepare and ship core back to vendors.
• Locate and assign new parts locations daily.
• Maintain slow moving inventory to a zero-percentage rate.
• Maintain cleanliness and organization of parts area.
• Perform other duties as assigned.