Help Desk Support

Duration: 4 Months

• Provide exemplary client support and technical issue resolution via phone and email.

• Provide exemplary client support and technical issue resolution via email as needed

• Maintain strong knowledge on supported products

• Meet performance objectives in call quality, customer satisfaction surveys, and call handling

• Provide timely follow up on outstanding client issues

• Effectively communicate and interact with staff assigned to assist in resolving client issues

• Facilitate general web-based sessions to aid new customers in implementing CS software

• Assist with Customer Service queues and Service Reception as needed

• Strong call handling soft skills

• Strong software and hardware troubleshooting skills

• Ability to self manage and work as a contributing member of a team

• Ability to stay motivated in a fast paced, high pressure environment

• Strong research and problem solving skills

• Ability to quickly learn and master technical or complex information

Additional Job Requirements

• 1 Year of customer service experience required

• Associates or bachelor’s degree a plus

• Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.

To schedule an interview, please contact;

Rakhi Sharma

973 475 7417