Help Desk Technician

Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC’s, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems.

Tasks include: Receive calls for assistance, elicit information, and perform hardware and software diagnostic procedures including use of utility programs in diagnosis and troubleshooting of IT hardware and software.

• Refer Tier 2 calls to technical staff via Remedy or service providers
• Resume or restore mainframe, LAN and user IDs and passwords through RACF or Active Directory
• Restart or reset local and remote hardware devices using

Field experience (i.e. Hands on PC Support experience).

Provide service and preventive maintenance.

Diagnose/coordinate repair of prod and dispatching & tracking Servce Provider

Ability to identify and track issues, risks, and action items

Experience w/Remedy or equivalent problem tracking

Experience using an Automated Call Distribution System (ACD)

Experience working in an Enterprise Level Help Desk environment

Education: 2 year college degree or equivalent technical study

For immediate consideration, please send resume to Ryan at ryan@askitc.com OR Feel free to contact us at 631 649 1313X4391 if you need more information.