Helpdesk Analyst

Position: Helpdesk Analyst

Location: Baltimore, MD, 21117

Duration: 1+ year

Job description:

• Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.

• General Experience: None required, 2 years relevant experience preferred

• Education: Bachelor of Science in related field or equivalent years of experience

• Captures user requirements to create reports using SQL or business intelligence applications.

• Designs, developes and tests, and delivers quality reports.

• Serves as primary point of contact for all users in a help desk environment.

• Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.

• Monitors daily production of data file loads.

• Performs data quality analysis and identifies approaches for improving data quality.

• Supports project personal in resolving complex problems.

Position: Helpdesk Analyst

Location: Baltimore, MD, 21117

Duration: 1+ year

Job description:

• Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.

• General Experience: None required, 2 years relevant experience preferred

• Education: Bachelor of Science in related field or equivalent years of experience

• Captures user requirements to create reports using SQL or business intelligence applications.

• Designs, developes and tests, and delivers quality reports.

• Serves as primary point of contact for all users in a help desk environment.

• Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.

• Monitors daily production of data file loads.

• Performs data quality analysis and identifies approaches for improving data quality.

• Supports project personal in resolving complex problems.

If my requirement matches your resume, then please do reply on my email id ksudheer(at)usmsystems(dot)com and contact no is 703-831-3101.