Higher Everyday Living Fee (HELF) Coordinator
Your Role as Higher Everyday Living Fee (HELF) Coordinator
In this role, you’ll be the central point of coordination for the Higher Everyday Living Fee (HELF) program, delivering a seamless, personalised, and high-quality experience for residents. You’ll play a key role in enhancing resident lifestyle offerings while ensuring service excellence across the residential aged care community.
The HELF Coordinator is a key role focused on the delivery of high quality, personalised services for residents who elect the Higher Everyday Living Fee package. As the central point of coordination, this role ensures a smooth, consistent, and customer focused experience across the resident journey, in line with aged care standards and organisational goals.
The HELF Coordinator works closely with hospitality, lifestyle, clinical, and support teams to monitor service delivery, respond to resident needs, and support continuous improvement. This role strengthens engagement with HELF services and helps maintain excellence across the residential aged care community.
You’ll deliver this role by:
Engaging with residents, families, and prospective customers to explain HELF options and promote program benefits
Preparing HELF agreements, managing variations, and maintaining accurate, compliant documentation
Coordinating service delivery across hospitality, lifestyle, clinical, and support teams
Monitoring service performance, resident satisfaction, and operational data to drive continuous improvement
Supporting staff with guidance and training to ensure consistent HELF service standards
Responding to enquiries and feedback in a timely, professional, and customer-focused manner
Contributing to events, promotions, and community engagement activities that enhance the visibility of HELF services
What We Offer
Salary packaging benefits to increase your take-home pay
The chance to make a meaningful difference in the lives of residents
What We’re Looking For
We’re seeking a highly organised and customer-focused professional who brings:
Experience in aged care, hospitality, customer service, or a similar service-focused environment
Strong administrative skills, including managing documentation and using systems or CRM platforms
Excellent communication and relationship-building skills
Proven ability to coordinate across multiple teams and stakeholders
A proactive approach to problem-solving and continuous improvement
A Valuable Addition, Yet Not a Must-Have!
Experience in sales, service promotion, or supporting customers through decision-making processes
Essential Requirements
Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
Relevant probity checks required by legislation and WMQ Limited policy
Current Driver’s Licence and willingness to travel for work
Apply Now!
Be part of something meaningful – click Apply today!
Join a Team Where Your Work Truly Matters
Where care meets purpose - At Wesley Mission Queensland, our Residential Aged Care team is more than just a workplace, it’s a community built on compassion, dignity, and respect.
Why Join WMQ Residential Aged Care Team!
It is deeply rewarding and a chance to build genuine relationships, provide comfort and dignity to support residents in maintaining their independence and quality of life. It is more than just care, it is about creating a warm, respectful and environment where every individual feels valued and heard. For those who are compassionate, patient, and committed to person-centred care, aged care work is not just a job, it’s a calling.
We have twelve residential homes located at Sinnamon Village, Chermside and Bray Park. Our homes have a diverse range of residents which provides numerous opportunities for our passionate employees to connect and grow meaningful relationships while supporting their quality of life.
About Wesley Mission Queensland (WMQ)
Wesley Mission Queensland is a leading not-for-profit provider of health and community services. With over a century of service, we support people across all life stages with aged care, disability support, mental health services, and community outreach. Our values, Innovation, Hope, Integrity, Compassion, Justice, Empowerment, and Respect, guide everything we do.
WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.