Home Care Operations Coordinator
Schedule: Full Time | 40 hours per week | 8:00 am - 4:30 pm | Monday - Friday
Department: Home Care | Muskegon and Holland, MI
What You'll Do In This Role:
The Home Care Operations Coordinator is a great opportunity for an organized, detail-oriented professional who enjoys making a meaningful impact behind the scenes. Supporting our Muskegon and Holland Home Care teams, you'll coordinate essential services, medical equipment, and supplies while ensuring accurate documentation and regulatory compliance. If you thrive in a collaborative, fast-paced environment and are passionate about helping older adults remain safe and independent at home, you'll feel right at home on our team!
Department: Home Care | Muskegon and Holland, MI
What You'll Do In This Role:
The Home Care Operations Coordinator is a great opportunity for an organized, detail-oriented professional who enjoys making a meaningful impact behind the scenes. Supporting our Muskegon and Holland Home Care teams, you'll coordinate essential services, medical equipment, and supplies while ensuring accurate documentation and regulatory compliance. If you thrive in a collaborative, fast-paced environment and are passionate about helping older adults remain safe and independent at home, you'll feel right at home on our team!
Lead Procurement and Supply Management
- Serve as the process owner for procurement of Home Care services, personal emergency response systems, oxygen, products, and supplies.
Billing Reconciliation
- Reconcile Home Care department billing to authorized care and services to ensure accuracy and compliance.
Quality Assurance, Auditing & Observation
- Oversee quality assurance activities, including record reviews, internal audits, home care observation visits, and support audit preparation to ensure compliance with regulatory and organizational requirements.
Scheduling Support and Data Management
- Provide immediate support to the centralized scheduler as needed, including coverage in their absence.
- Ensure departmental databases are current and accurate, and monitor the timely completion of assigned staff trainings.
Process Improvement and Performance Initiatives
- Participate in QAPI, Business Plan development, and other process improvement initiatives as identified by the Home Care Manager.
Training, Development & Competency Activities
- Support department training and development efforts, including participation in training activities and coordination of competency skills assessments.
Partnership & Contract Management
- Build and maintain strong partnerships with contracted home care agencies to ensure regulatory and quality of care expectations are met.
On-Call Home Care Support
- Provide Home Care on-call services outside standard business hours (M–F, 8:00am–4:30pm), with compensation in accordance with the on-call policy.
The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.
- Minimum of three (3) years customer service training and database systems
- Minimum of one (1) year working with frail seniors
- Prior experience in home care, home health, healthcare operations, or related field
- Proficiency with electronic health records, care management systems, and common office software
- Strong organizational and communication skills with the ability to prioritize tasks and manage multiple responsibilities.
- High school diploma or GED required; Associate’s or Bachelor’s degree in healthcare, business, human services, or related field preferred.
- Must possess current CPR certification by AHA or be willing and able to obtain as offered by LifeCircles.
- Must have reliable transportation and a current valid Michigan's driver's license.
- Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
- Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed $120 a year!
- Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
- Retirement Savings Plan – Secure your future with employer contributions.
- Daily Pay –Instantly transfer your daily earnings.
- Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
- Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!
- Mileage Reimbursement – Offered for work-related travel.
ACCESSIBILITY SUPPORT
Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at loveyourcareer@mybrio.org.
BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.
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