Hospice Inpatient Unit Scheduler

Location: Madison, WI

Full-time | 1.0 FTE (40 hours/week) | Day Shift | Monday-Friday | 8a-5p

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You’ll Make a Difference (Essential Functions)

The Scheduler IPU, under the supervision of IPU leadership, is responsible for scheduling clinical staff to ensure appropriate coverage across all clinical practice sites. This includes working with staff and managers to confirm cares provided to all of our patients based on the Agrace care model and using multiple software systems and methods of tracking and communication.

Key Responsibilities

Schedule Creation and Maintenance

• Monitors and updates staff working schedules based on staff availability (i.e. unplanned absence).
• Understands matrix and ratios to ensure staffing needs are met.
• Communicates staff schedules to staff via scheduling software and phone/email as necessary.
• Listens and collaborates with staff regarding assignment changes to increase efficiency.
• Communicates changes or updates with staff as patient needs vary (i.e. patient deaths, admissions, high/low census).
• Provides responsive customer service in a timely manner.
• Utilizes staffing guidelines to collaborate with management in determining staff PTO schedules.
• Schedules mandatory required meetings for the Certified Nursing Assistants.
• Assists with creative problem solving for employee leave of absence or unplanned absence coverage.

Administrative Support

• Coordinate general meetings including scheduling, sending invitations, preparing materials and agendas, reserving room, assisting with technology, taking and distributing meeting notes, etc.

• Generate and distribute IPU correspondence as directed by IPU Leadership.
• Act as backup for Unit Assistant and/or Clinical Assistant when needed.

Other Duties

• Participate in internal work groups, meetings and committees relative to position responsibilities.

The above are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

You Bring (Qualifications)

• High school diploma or GED or equivalent combination of education and work experience
• 1-3 years of administrative support experience
• Intermediate Microsoft Office Suite Skills
• Experience using electronic health record
• Ability to work effective and cooperatively with others
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to use proper body mechanics and standard precautions.
• Ability to be flexible in time and task to meet organizational needs

Benefits

• Competitive salary with free parking
• Health, dental, and vision insurance for employees who are hired for 28 or more hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace Health Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.