Hospital Liaison (62160)

Aurora Mental Health & Recovery (AMHR) is seeking a skilled and compassionate Hospital Liaison to facilitate seamless communication between AMHR’s clinical teams and external psychiatric inpatient treatment facilities, including CSU, ATU, and psychiatric hospitals. This role requires a professional with strong communication skills, a solid understanding of mental health treatment systems, and experience with electronic health record documentation. Working under the adult intensive services division, the Hospital Liaison will collaborate closely with internal and external colleagues to ensure coordinated care for clients transitioning from inpatient settings to AMHR treatment teams. Responsibilities include coordinating referrals, scheduling appointments, conducting behavioral health screens with clients, and gathering essential clinical information to support effective client care. The ideal candidate has a passion for supporting clients with complex mental health needs. Previous experience working with hospitals or clients with serious and persistent mental illness is preferred.

Schedule. Monday–Friday, 8:30 AM–5:00 PM, with a hybrid work arrangement. This role includes a combination of in-office and remote work, with an expectation of being in the office two days per week (Tuesday and Thursday) and working from home three days (Monday, Wednesday, and Friday). Please note that this schedule may be adjusted based on client and community needs.

Salary for this role. The starting wage is based on experience and company equity. Paid bi-weekly.

$21.03 - $31.56 per hour

Bilingual Language Differential Pay. Employees who successfully pass a language assessment are eligible to receive bilingual differential pay. This differential is provided as a fixed amount of $3,000 per calendar year, paid on a bi‑weekly basis across 26 pay periods, and prorated based on hire date and full‑time equivalency (FTE). Eligibility and payment are subject to the language requirements of the position and the employee’s demonstrated proficiency in the language.

Essential Functions:

Receiving communication from referring treatment agencies via phone, email or fax.
Responding to referring individuals and agencies in a timely fashion, usually within the same day, to discuss referral needs.
Providing a level of care assessment and determination for purposes of uniting clients with the treatment team that will provide the level of care needed upon discharge from the external treating facility.
Monitoring the e-fax for clinical referral data, uploading the data to the clients electronic record, and forwarding the clinical referral data to the assigned treatment team.
Maintain a data tracking record with the referral information to include the day of referral and scheduled follow up appointment.
Working with assigned hospitals to coordinate referrals of clients from acute psychiatric treatment units to other facilities for more intensive and longer term services.
Interacting with the Colorado Access liaisons to coordinate treatment and meet the 7 days post hospital follow up engagement goal.
Maintain regular communication with Aurora MHC treatment teams in order to be fully aware of the internal referral processes used to set clients up for their needed services.
On occasion provide education to internal and external referring individuals to assist for a smooth and collaborative referral process.
Work closely with primary supervisor to problem solve referral issues as they occur. This needs to occur as close to possible in real time in order to expedite the successful referral to post-hospital and ATU services.
Coordinate the referral process for certified clients including assisting with setting up the paperwork referral components, scheduling doctor to doctor consultations for referral of certified clients, and working with the intensive services teams to coordinate the team assignment.