Hospitality Shift Manager
The Hospitality Shift Manager is responsible and accountable for the successful operations of the hospitality departments.
HOW YOU WILL CREATE THE EXTRAORDINARY
Responsible for planning, communicating, and implementing procedures for the overall efficient operation of areas of responsibilities.
Looks for possible safety hazards and addresses concerns.
Ensures proper signage is displayed for hazard areas such as wet floors and ensures housekeeping is maintaining entrance areas during inclement weather.
Works to develop supervisory staff to ensure an effective succession plan within the departments.
Oversee staffing levels to allow for exemplary service to the guest while being reflective of maintaining and controlling labor expenditures.
Assists the Hospitality Manager in maintaining all costs and expenses to maximize profitability reflective of business needs and demands.
Responsible for ensuring tight cash handling procedures for various hospitality outlets.
Maintains inventory of supplies at par levels for ordering and inventories to ensure timely completion of tasks and cost control.
Maximize hotel occupancy and ADR through the utilization of the Revenue Management Team while maintaining an acceptable CPOR.
Works with F&B leadership in analyzing and making sound decisions to maximize revenues in F&B outlets while maintaining acceptable COS and expenses.
Responsible for the oversight of hospitality team members through reviewing departmental training, coaching, evaluations, and termination procedures.
Plans, organizes, and completes work timely.
Takes initiative, shows ownership, and goes above and beyond to assist guests with their needs.
Accept feedback and coaching from supervisors.
- Able to move effectively and efficiently around all areas of the property to include exterior, hotel rooms, roof, kitchens, restaurants, and public spaces to review effectiveness of operations.
- Able to learn and operate various computer software programs.
- Able to use, understand and recommend all equipment associated with the position including (but not limited to) computers, phones, and hand-held radios/headsets.
- Must demonstrate strong written and verbal communication skills.
- Recommend 5+ years of experience in hotel/restaurant industry with at least two years supervisory or management experience in a hotel or restaurant-related department.
ADDITIONAL REQUIREMENTS
- Adhere to all Risk/Safety policies.
Receive and maintain all required certifications.
Complete all required company training.
- Ability to work in a smoking and pet-friendly environment.
- Must be able to work various hours which include, but are not limited to, nights, weekends, and holidays.