Hotel Customer Service Agent NF-02

This position is located at USAG Bavaria - MWR, Army Lodging, Tower Barracks (Grafenwoehr), Germany. Incentives and Bonuses Incentives will not be paid. This position will have an initial cut-off of 18-Mar-2026. Applications prior to that date will be given first consideration. Additional referral lists may be issued as vacancies are needed.

Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.

Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.

Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.

Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.

Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcome.