Hotel Front Desk Supervisor

Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication. Coaches and develops employees using a consistent, approachable demeanor while clearly articulating expectations. Provides direction and support for all staff members to achieve departmental goals and objectives. Facilitates the flow of information throughout the property.

• Ensures a maximum level of service and satisfaction, throughout the Hotel, is achieved and maintained.
• Maintains knowledge of hotel, community and special events to accurately provide guests with needed information.
• Analyzes service and general operations of all departments in the Hotel on a daily basis, giving feedback and offering direction, as needed.
• Ensures all employees are well trained with an emphasis on detail to provide service levels consistent with the “premier” concept.
• Ensures that all staff behavior and appearance are in compliance with established policies.
• Helps to maintain and enhance a safe, secure, and comfortable environment for guests and employees.
• Ensures all team members follow hotel policies and procedures.
• Expedites and oversees special requests from the Front Desk.
• Inspects and evaluates the physical condition of public areas.
• Submits to management recommendations for maintenance-related issues.
• Responds to guests' questions and concerns in a professional manner.
• Inventories supplies and equipment and checks on the working condition of equipment.
• Directs/Assigns the work of employees.
• Coaches employees on work-related issues, to include disciplinary action
• Write performance evaluations for each employee
• Other responsibilities as assigned or required

• High School degree or equivalent (GED) required
• Two years’ experience in the hospitality industry, in a supervisory capacity.
• Excellent customer service and public relations skills required.
• Strong communication, organizational, and supervisory skills required.
• Computer skills: Microsoft Office (Word, Excel, Outlook), LMS
• Ability to work a rotating shift with fluctuating days off is required.
• Ability to communicate effectively, both verbally and in writing, in English