Housekeeping Supervisor

Reporting to the Assistant Housekeeping manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise Room Attendants to ensure service standards are followed and overall cleanliness
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefing, daily warm up and department meetings as required
• Ensure Room Attendants are informed daily about priorities in their section
• Ongoing training, coaching and development of Colleagues to impact overall departmental morale
• Build strong relationship with other departments (ie. Engineering, Front Office, Food & Beverage)
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

• Proficient in English (verbal & written) essential
• High school diploma or equivalent/Post Secondary Education in hospitality or related field preferred
• Minimum 2 year experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, Micros-Fidelio desirable and proven computer skills required
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus