Housekeeping Supervisor

Extell Hospitality Services

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.

Location

Perched above the Jordanelle Reservoir and just steps from the Jordanelle Express Gondola, Canopy by Hilton at Deer Valley is your all-season gateway to adventure. Effortless ski-in access meets vibrant dining and après with live local music, while the rooftop lounge, game room, and year-round heated pool, jacuzzi, sauna, and plunge pool create the ultimate alpine retreat. Cozy yet dynamic, it’s mountain luxury reimagined.

Overview:

The Housekeeping Supervisor is a key member of the hospitality team, responsible for ensuring the highest standards of cleanliness, tidiness, and comfort in all guest rooms, public areas, and back-of-house service areas. This role serves as a "working leader" and central communications hub, combining hands-on room inspections with dedicated departmental coordination and dispatch duties.

The position involves leading, training, and motivating the Housekeeping Team Members, while simultaneously managing the property management system (PMS) and real-time communication networks. The goal is to consistently deliver exceptional service in line with the unique local and energetic culture of the Canopy brand and the prestige of the Deer Valley location.

Key Responsibilities:

Team Leadership & Development:

• Oversee the daily operations of the Housekeeping team (Room Attendants and House Attendants), including assigning work duties and managing shift schedules.
• Manage, train, and mentor new and existing Team Members to ensure performance meets required brand, cleanliness quality standards.
• Address and resolve Team Member conflicts and substandard work, including proper documentation and reporting to the Executive Housekeeper or management.
• Conduct daily pre-shift meetings, communicating key priorities, VIP arrivals, special requests, and any pertinent in-house guest requests or projects.

Quality Control & Operations:

• Routinely perform detailed inspections of all guest rooms (check-out and occupied rooms), corridors, service areas, and store rooms to ensure cleanliness and maintenance are at the highest standards.
• Ensure strict adherence to Canopy by Hilton brand standards and company policies at all times.
• Schedule and supervise deep cleaning projects and other special cleaning initiatives as directed by management.
• Efficiently manage stock control of all housekeeping supplies, linen, and equipment, assisting with periodic inventory counts and placing orders.

Guest Service & Maintenance

• Provide excellent, personalized Guest service, promptly responding to all guest requests (including VIP and special requirements) in a friendly and professional manner and ensuring follow-up.
• Report and follow up immediately on any maintenance defects or other issues identified in guest rooms or throughout the property by completing and tracking necessary work orders.
• Manage the Lost and Found program with care and integrity, documenting, logging, and tracking items according to hotel procedure.

Safety & Compliance

• Ensure all Team Members use proper safety techniques, including the safe and correct use of chemicals and equipment in accordance with manufacturer's recommendations and OSHA guidelines.
• Maintain key control and ensure all security and safety standards are met, particularly regarding access to back-of-house areas, communication stations, and guestrooms.