HOUSEPERSON
Maintains the cleanliness of all areas of the hotel.
- Transports cleaning equipment up and down ramps.
- Vacuums and shampoos carpet. (Daily)
- Washes windows inside and out.
- Washes and cleans walls light fixtures, louvers, ceilings, shelves and outside walls and cement walls.
- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums.
- Cleans and empties various cleaning equipment including shampooers, buffers and vacuums.
- Recognizes and uses appropriate chemicals.
- Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities.
- When needed, make up room.
- Delivers upon requests guest amenities, i.e. pillows, additional beds, blankets and much more.
- All other duties as assigned.
- Overall cleaning of the hotel.
- Responsible for deep cleaning of rooms.
- Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
- Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates customer wins.
- Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
- Promotes Total Rewards programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- High school diploma or General Education Degree (GED) and Housekeeping experience preferred
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.