Houseperson, Housekeeping - InterContinental Mark Hopkins

Perched atop historic Nob Hill, InterContinental Mark Hopkins San Francisco has been a celebrated landmark since 1926. Renowned for its timeless elegance, rich traditions, and breathtaking views, the hotel has welcomed generations of travelers, dignitaries, and locals alike. Deeply woven into the fabric of San Francisco, the Mark Hopkins reflects the city’s spirit of innovation, resilience, and hospitality while preserving the heritage that has made it one of the most iconic destinations on the West Coast.

Joining our team means becoming part of a nearly century-long legacy of creating memorable experiences in one of the world’s most celebrated cities.

About the Role

At InterContinental Mark Hopkins, every detail contributes to creating memorable guest experiences. As a Houseperson, you play an essential behind-the-scenes role in maintaining the cleanliness, organization, and presentation of our guest rooms and public areas. Working closely with the Housekeeping team, you help ensure our hotel consistently delivers the exceptional standards of luxury, comfort, and service our guests expect.

This position is represented by UNITE HERE Local 2.

A Little About Your Day-to-Day

Every day is different, but you’ll mostly:

Support Room Attendants by delivering linens, towels, guest supplies, and amenities throughout the hotel.
Maintain housekeeping closets, storage areas, and service corridors in a clean, organized, and well-stocked condition.
Respond promptly to guest and operational requests, including delivering amenities, cribs, rollaway beds, and other guest items.
Collect and transport soiled linens, trash, and recycling from guest room floors and designated areas.
Assist with deep cleaning projects and special housekeeping assignments as needed.
Ensure public areas, back-of-house spaces, and employee areas remain clean, presentable, and welcoming.
Report maintenance concerns, safety hazards, lost and found items, and guest service opportunities to the appropriate department.
Follow all hotel safety, sanitation, and security procedures.
Work collaboratively with colleagues across departments to support seamless hotel operations and exceptional guest experiences.

What We Need From You

Strong commitment to providing excellent guest service.
Ability to work independently and as part of a team in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to communicate effectively with guests and colleagues.
Flexibility to work various shifts, including weekends and holidays.
Ability to frequently lift, carry, push, and pull up to 50 pounds and remain active throughout the shift.

What We Prefer

Previous housekeeping, hospitality, janitorial, or hotel experience preferred.
Experience working in a luxury hotel or resort environment is a plus.

Physical Requirements

Frequent standing, walking, bending, reaching, pushing, pulling, and lifting throughout the shift.
Ability to safely operate housekeeping equipment and carts.
Ability to work in a physically demanding environment while maintaining high service standards.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including dry cleaning, impressive room discounts and some of the best training in the business.

The compensation range for this role is $31.96- $33.96 per hour.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.