HR Contact Center Supervisor

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

We are seeking a highly motivated HR professional with a passion for leading teams and driving HR excellence. The HR Solutions Center Supervisor role is pivotal in ensuring the efficient operation of our HR Solutions Center, which is the primary helpline for Tier 1 questions regarding Self-Service Support, Benefits, Payroll, Absence & Leaves, Retirement, and additional Corporate Programs. The ideal candidate will have a strong background in HR, excellent leadership skills, and a strategic mindset to drive continuous improvement in our HR services.

What you will do:

· Ensure the HR Solutions Center operates smoothly and efficiently, providing timely and accurate HR support to employees and management.

· Maintain and monitor standard operating procedures and best practices for Tier 1 HR operations.

· Monitor and manage the HR Solutions Center budget, ensuring cost-effective operations.

· Participate in the recruitment, selection, and onboarding processes for the HR Solutions Center team.

· Collaborate with leadership to identify staffing needs and develop effective recruitment strategies.

· Provide leadership, guidance, and mentorship to HR Solutions Center staff.

· Conduct regular performance evaluations and provide constructive feedback to team members.

· Identify training and development needs and coordinate relevant programs to enhance team skills and knowledge.

· Foster a positive and supportive work environment, promoting employee engagement and satisfaction.

· Ensure compliance with all relevant labor laws, regulations, and company policies.

· Handle case and phone call escalations for complex issues and provide resolution guidance.

· Collaborate on initiatives to enhance HR service delivery, leveraging technology and process improvements.

· Solicit feedback from employees and management to identify areas for improvement and implement changes as needed.

What you will bring:

· 3-5 years of experience in HR, or in a supervisory or leadership role.

· Knowledge of HR principles, practices, and employment laws.

· Excellent interpersonal and communication skills, with the ability to build relationships at all levels of the organization.

· Proven ability to lead, coach, and develop a high-performing team.

· Strategic thinker with strong analytical and problem-solving skills.

· Preferred experience in Workday, Service Now, UKG, ADP, Peoplesoft and Microsoft Office Suite.

Annual Base Salary Range or Hourly Base Pay Range:

$65,200.00 - $93,660.00

Compensation Type:

Salary

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.