HR Operations and Delivery Associate IV

Job Track Description:

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Has advanced, specialized expertise within a range of analytical or operational processes.
• Completes assignments and facilitates the work of others.
• May coordinate assignments beyond work area.
• Proposes improvements to processes and methods.
• Acts as a lead, coordinating the work of others, but is not a supervisor.
• Works autonomously within established procedures.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.
• Acts as a technical expert in some areas.

Business Expertise

• Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact

• Impacts own team through the quality of the services or information provided.
• Suggests improvements to work procedures and practices to improve efficiency.

Leadership

• Serves as a team lead.
• May allocate work to team members.
• Provides subject matter guidance to junior team members.

Problem Solving

• Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Guides and directs on HR programs and procedures.
• Ensures the accuracy and integrity of HR data by conducting routine audit tests.
• Prepares documentation for the HR knowledge database.
• Resolves problems, finding the root cause of issues to provide accurate answers and facilitate solutions.
• Coordinates services with the HRIS, human resource functions, and employee relations programs to ensure compliance.
• Support employee relations, including discipline management and case handling.

• Implement programs on employee engagement, total rewards, and employee relations.

• Performs other duties as assigned.
• Complies with all policies and standards.