HR Solutions Center Coordinator and Data Analyst

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Job Requisition:

JR101839 HR Solutions Center Coordinator and Data Analyst (Open)

Job Posting Title:

Department:

CC00405 WM001 | WMUO | Human Resources Office

Job Family:

Staff - HR Business Partner

Worker Sub-Type:

Regular (benefited)

Job Requisition Primary Location:

Bell Hall

Primary Job Posting Location:

Posting Location - William & Mary

Job Description Summary:

University Human Resources (UHR) advances the mission and values of W&M by advising and collaborating with W&M leaders to recruit, engage, and support an exceptional, well-rounded workforce. We provide programs, assistance, and consultation at the campus, team, and individual levels to foster a productive environment in which employees can flourish.

The HR Solutions Center Coordinator and Data Analyst plays a key role in the University Human Resources (UHR) function and serves as the initial point of contact for general HR questions and Workday personnel action support throughout the entire employee lifecycle, from new hire to separation.

The HR Solutions Center Coordinator and Data Analyst plays an essential role in supporting daily operations and will frequently serve as the first point of contact for schools, departments, and employees across W&M. This position delivers key support in multiple areas, including responding to employee inquiries and concerns, providing guidance on routine personnel actions and processes, recognizing complex situations and directing them to the appropriate HR team members, ensuring accuracy of employee data, and coordinating timely critical data corrections.

To succeed in this role, the HR Solutions Center Coordinator and Data Analyst must develop a fundamental understanding of UHR and Department of Human Resources Management (DHRM) policies, employee benefits, payroll and timesheet guidelines, and Workday Human Capital Management (HCM). A working knowledge of Ellucian Banner is helpful for situations where reviewing and retrieving historical data will promote accurate and effective problem-solving. The ability to quickly absorb and apply increasingly complex, highly nuanced information related to more complex employee actions and processes is a key competency for this role. The ability to adapt swiftly as priorities shift is a valuable skill within this deadline driven environment. Additionally, strong verbal and written communication skills, and the ability to work both independently and collaboratively within UHR as well as with University stakeholders is essential for success in this position.

Job Description:

Required Qualifications:

Prior relevant Human Resources or similar administrative experience in a professional, demanding environment.
Demonstrated ability to effectively perform work of a sensitive and confidential nature which requires access to information that directly relates to employees.
Strong written and verbal communication skills and the ability to interact with a wide range of internal and external constituents along with a commitment to providing exceptional customer service.
Ability to read and understand policy, and to follow procedures.
Strong problem-solving and analytical ability.
Strong organizational skills and attention to detail, with the ability to carry out multiple competing and changing priorities within a deadline-driven environment.
Demonstrated ability to perform mathematical calculations accurately.
Excellent judgement and the ability to work as an effective part of a small team.

Preferred Qualifications:

Post-secondary education and/or specific training in Human Resources such as Transactions or Talent Acquisition.
Substantive knowledge and experience with an HR information system such as Workday or Ellucian Banner is highly preferred.
Proficiency in a variety of computer software programs including MS Office (specifically Word, Excel, Outlook, and Teams) is highly preferred.
Experience with preparing and analyzing reports from an HR information system.
Experience supporting two (2) or more HR functional areas (e.g. Compensation, Benefits, and/or Talent Acquisition) is highly preferred.
Previous experience working for a Commonwealth of Virginia state agency, particularly in higher education.

Conditions of Employment:

This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act.
This position may be subject to overtime during peak times, as directed and approved by the supervisor.
Flexibility is required; the position may be subject to additional hours beyond the typical work day/week in heavy hiring periods or in other circumstances to meet the needs of the business.
During the Aug 10 - Sept 24 pay periods, this position may require additional hours with limited leave/time off options.
This position has been designated as essential and may require reporting to work when the university is officially closed.

Remote Eligibility: Hybrid

Essential Designation: Yes

Job Duties:

45% - Office Operations and Support:

Respond to inquiries regarding UHR processes, procedures, and policies using the Team Dynamix customer service management platforms.
Serve as a broad subject matter resource for department administrators, supervisors, and HR partners for routine and complex personnel actions, Workday HCM processes, and compliance requirements. Escalate to appropriate HR team member as appropriate.
Demonstrate detailed knowledge of personnel actions of varying complexity, business processes, and related reporting in Workday within applicable functional areas.
Provide professional guidance by translating complex HR, payroll, and state policy requirements into clear, actionable information for non-expert users.
Ensure guidance maintains compliance with Virginia state employment law, benefits regulations, payroll standards, and internal W&M policies and procedures.
Participate in ongoing procedure reviews and updates to reflect Workday business process changes and best practices.
Additional duties or special projects as assigned.

35% - Data Integrity and Auditing:

Maintain the integrity of personnel data impacting payroll, benefits and retirement eligibility, employee service dates, leave accruals, and regulatory reporting.
Adhere to information security policies in accessing, securing, and protecting confidential and sensitive personnel information.
Conduct regular and ad hoc audits of Workday personnel actions and reports to identify data inconsistencies, errors, or compliance risks affecting payroll, benefits, leave, and statutory reporting.
Run Workday reports and analyze payroll, benefits, and leave data for all newly hired employees, and/or employees who have changed employment categories to detect and prevent discrepancies prior to payroll processing and reporting deadlines.
Investigate complex personnel data issues, including root-cause analysis of errors arising from decentralized actions or system behavior.
Determine, execute, and document appropriate corrective actions within Workday, including time off reconciliations, service dates, deferred earnings actions for less than 12-month employees, and extension of temporary hourly or other fixed-term employees.

20% - Process Management:

Prepare specialized documentation for processing during payroll, including leave payout and creditable compensation. Prepare Batch Memos as needed for Payroll input related to bespoke employee pay actions requiring individualized attention.
Collaborate with, and provide support to, Talent Acquisition and Benefits related to irregular employee hires, job changes involving benefits, and other issues as needed.
Provide support prior to payroll processing, including auditing reports and submitting corrective actions within established payroll calendars and strict deadlines.
Ensure accurate coordination between Workday, payroll processing, and benefits administration for high-impact or time-sensitive transactions.
Process and oversee complex and/or infrequent personnel actions such as retirements, leave payouts, special pay actions, contract payouts and other deferred earnings actions or adjustments, and retroactive corrections.
Identify, document and report system defects, configuration issues, and unintended system behaviors affecting personnel records, payroll, or benefits.
Partner with HR leadership, benefits, payroll, and Workday support teams to escalate systemic issues and recommend process or configuration improvements.

Salary: $53,000 to $57,000, commensurate with experience.

For full consideration, include a cover letter and resume/CV, and apply by the review date of July 1, 2026. This position is open until filled.

Additional Job Description:

Job Profile:

JP0104 - Human Resource Analyst I - Nonexempt - Salary - S08

Qualifications:

Compensation Grade:

S08

Recruiting Start Date:

2026-06-16

Position Restrictions:

Continuing E&G funded position and not term-limited

EEO is the Law. Applicants can learn more about William & Mary’s status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Background Check: William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

Remote Work Disclaimer: Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.