Human Resources Assistant (Employee Benefits)

This position is Non-appropriated Fund (NAF) and will be assigned to the Air Force Services Center at Port San Antonio, TX. This is a regular full-time category position with guaranteed 40 hrs. per week. Employees appointed to a regular category position are eligible for benefits.

Assists with the administration of the group insurance program for active and former employees. Explains eligibility criteria, plan provisions and policy procedures to NAF-HRs, payroll offices, and active/former employees. Responds to requests for continuing coverage and processes enrollments and payroll deductions. This includes, but is not limited to, determining eligibility, verifying documentation, corresponding with applicants and/or NAF-HRs, enrolling applicants in appropriate programs, and establishing payment and participant files. Notifies participants and contractors of loss of coverage. Processes required termination forms and corresponding with participants about alternative insurance coverages. Prepares/processes death claims for deceased participants. Provide administrative support for the NAF Asset and Liability Insurance program by reviewing submitted claims documentation for completeness, maintaining claims records and tracking logs, preparing payment documentation, and routing claims packages for management review and approval in accordance with established procedures. Verifies status forms/identification cards from contractors and processes corrections as required. Researches/resolves problema cases, assists with announcement/implementation of program changes, and corresponds with insurance contractors as needed. Orders supplies from contractors and responds to requests for supplies from NAF-HR offices and participants. Maintains familiarity with Retirement Plan administration to timely react to plan changes affecting annuitants enrolled in the continuing coverage programs. Reduces retiree life insurance coverage and processes related changes. Assist with accounts receivable duties to include bi-weekly and monthly reconciliation of active contributions and retiree payments, updating spreadsheets, recording payments, sending late payment notices, and preparing monthly premium statements of amounts due from or owed to participants resulting from erroneous payments. Administers benefits database, to include inputting and updating data, maintaining familiarity with database design, performing back-up procedures, submitting system change requests, and reporting malfunctions. Assist with development/maintenance of website information. Assists with decision making and administrative support for the DoD Portability Program. Prepares and conducts training and briefs for field staff regarding group insurance programs, plans, policies, and procedures. Has contact, communication, and coordination with NAF employees at all echelons to include installation-level NAF-HRs, attorneys, contractors, and active/retired plan participants and family members, as well as other DoD agencies. May be required to travel and performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12976651