HVAC Training Specialist - Bilingual (English/Spanish)
Join Our Team as a Technical Support Specialist!
Are you a problem-solver with a passion for technical expertise and helping others? Do you thrive on providing exceptional service and building strong relationships? If so, Tropic Supply has the perfect opportunity for you! We're seeking a Technical Support Specialist to join our team and elevate the experience for our HVAC Consultants, Resource Centers, and valued customers.
Who We Are
As the largest independent, family-owned HVAC and refrigeration wholesale distributor in Florida, we believe people matter. Our mission is to create meaningful relationships, deliver reliable solutions, and foster a positive environment where our team members and customers thrive.
What You’ll Do
As a Technical Support Specialist, you’ll be the go-to resource for technical solutions, empowering our team and customers with your expertise. Your responsibilities will include:
Expert Troubleshooting:
- Handle calls from internal and external customers to resolve technical issues.
- Provide accurate technical documentation to contractors and team members.
- Visit job sites when issues can’t be resolved over the phone or video.
- Log all activity in our customer relationship management platform.
Training & Development:
- Design and deliver group and individual training (in person or via video).
- Help contractors improve installation and maintenance procedures.
- Onboard new techs and customers, introducing them to our product lines.
- Showcase competitive advantages to convert prospects into loyal customers.
Manufacturer Collaboration:
- Partner with manufacturers to resolve customer issues and test products.
- Assist with warranty and labor claims, dispute resolutions, and direct homeowner communications.
- Identify and communicate product trends and potential improvements.
Continuous Learning:
- Keep certifications up-to-date with the latest training events to stay ahead of product evolution.