Hydraulic Hose Technician & Counter Associate

Summary of Position:

This position is a hybrid between Hydraulic Hose Technician and Counter Associate. This position receives inbound phone calls and walk-in customer inquiries, documenting accounts and submitting orders in a professional manner. Work independently with limited or no supervision at times, have a solid understanding of basic computer tasks including typing. This role demands strong communication skills, both verbal and written. Diagnose and repair issues with hydraulic systems and responsible for running hydraulics shop processes. This role performs a high standard of work and quality that is often time sensitive. Ideal applicants may have prior experience as a Parts Specialist, or worked at a parts counter in the past.

Pay:

Hourly - Based on Experience

Roles and Responsibilities:

• Assist telephone and walk-in customers
• Understanding and utilizing catalog to assist customers in part selection
• Initiating customer orders and counter orders through ERP
• Cash, credit, and check processing
• Supporting Hose Technicians as needed to fulfill orders
• Various inventory control tasks including paperwork and computer driven transactions
• Identify customer needs
• Meet and/or exceed monthly customer experience goals
• Navigate through multiple computer programs with speed and accuracy
• Work with customers to resolve all inquiries
• Display good work ethic
• Maintain professionalism in the work place
• Perform any other assigned proprietary duties