ICT HELP DESK SPECIALIST

Working location: Tuas South

Job Description & Requirements

• Minimum 3 years of hands-on experience providing Level 1 and Level 2 IT support in a corporate environment.
• Ability to troubleshoot and resolve Windows, Microsoft 365, networking, printer, and hardware issues independently with minimal escalation.
• Must consistently achieve a first-call resolution rate of at least 80% while maintaining high customer satisfaction scores.
• Required to support users outside normal business hours, including weekends and public holidays during critical incidents.
• Comfortable handling 50+ support tickets per day while meeting strict SLA response and resolution targets.
• Proven experience supporting Active Directory, user account administration, group policies, and endpoint management tools.
• Ability to work under pressure during system outages and provide timely updates to stakeholders and management.
• Must possess strong documentation skills and maintain accurate records for all incidents, changes, and resolutions.
• Expected to continuously learn and support new technologies with limited formal training.
• Candidates must demonstrate excellent communication skills and the ability to manage difficult users professionally during high-stress situations.

Requirements:

• Diploma in computer engineering / information technology or equivalent.
• Availability to work outside standard business hours, including weekends and public holidays, when business needs require.