Immediate - Air Import Operations Executive

Roles & Responsibilities

Job Description

• Attend to phone and email enquiries from Overseas Agents and clients.
• Liaise with internal stakeholders – Sales and Marketing team pertaining to inbound and drop shipments.
• Liaise with external stakeholders – Overseas Agents to make arrangements pertaining to flight booking and choice of airlines base on clients’ preference.
• If there is no preference from client, then to use to airline with the best yield with ETA taken into consideration.
• Provide flight details, documents and work on delivery schedule to clients.
• Monitor shipments departure, arrival and clearance to avoid storage at Inbound Terminal (SATS / DNATA).
• In case of delay or offloading, to communicate closely with Overseas Agents and provide updates to clients with reasons.
• Communicate with Operations team and provide vendor with information of site facilities and requests at clients’ receiving address.
• Provide pre-alert documents to Operations team for their next course of action.
• Communicate with Operations team to check if more information / documents are required for permit declarations and surveys.
• In case of rates discrepancies, to dispute with Overseas Agents.
• When required, to file claim against Overseas Agents on behalf of clients.

Projects
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• Receive and channel work requests to Operations team
• Timely triggering of milestones updates into CW1.
• Ensure all triggering are reflected on 4PL portal.
• Working with inter departments to provide assistance in project that company undertake.
• To undertake any other duties as assigned by Air Freight Manager.

Job Requirements

• Microsoft Office Skills knowledge essential
• Knowledge of Incoterms
• CW1 Knowledge and Experience preferred
• Fast learner & committed worker (On the Job training will be provided)
• Able to cope with high volume of jobs and urgent matters