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modaxo

Implementation Consultant

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Job Summary:

This is a remote position

You have a commitment to providing the best customer service possible and the ability to work as a team to ensure the successful deployment of Trapeze EAM software solutions. You are looking for an exciting opportunity to contribute to a leading software company’s implementation strategy and grow our customer base.

Travel is required (up to 50% within North America)

Job Description:

The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management products. Some of the responsibilities as part of your role include:

  • Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers.

  • Analyzing customers’ business requirements and objectives to develop business processes to meet their needs.

  • Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project.

  • Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.

  • Working with Product and Development to report product issues and communicate gaps from customer’s perspective.

  • Perform testing, training, consulting, or other support for customers.

  • Supporting other parts of the business as needed (Sales, Customer Care, Product/Development).

  • Traveling to customer sites in North America to help improve their operations with Trapeze's products and services.

Required Skills/Experience:

  • Familiar with Enterprise Asset Management (EAM) software.

  • Understanding of implementation best practices.

  • Experience with integrating EAM systems with other enterprise solutions.

  • Ability to analyze data and generate actionable insights.

  • Knowledge of databases, SQL, and scripting languages.

  • Strong troubleshooting, testing, problem solving and analysis skills.

  • Ability to understand and write technical documentation.

  • The ability to use business acumen and consulting skills to develop customers.

  • Ability to understand and communicate technical information to non-technical audience.

  • Ability to prioritize, plan, manage and execute to commitments.

  • Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio.

  • Strong Business analysis skills.

  • Experience working in an agile/hybrid/waterfall methodology for software implementation.

  • Ability to travel up to 50%

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Desirable Skills/Experience:

  • Experience in Maintenance, Material Management, and/or the transit industry.

  • Experience working in a cloud environment.

  • Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.)

  • Project Risk Identification, mitigation, and resolution

Worker Type:

Regular

Number of Openings Available:

1