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Implementation Manager, Americas

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This role may be performed remotely by candidates based anywhere in North, Central, or South America.

ESSENTIAL JOB FUNCTIONS

  • Lead end‑to‑end implementation delivery from contract award through go‑live, hypercare, and transition to steady‑state operations.
  • Develop, own, and maintain implementation project plans, schedules, and deliverables, coordinating resources across Operations, Technology, Sales, Finance, and external stakeholders.
  • Ensure implementation strategies are executed consistently across all participating regions, stations, and operational teams.
  • Identify, assess, and escalate risks related to scope, operational readiness, systems, financial exposure, and service performance; drive mitigation plans to resolution.
  • Oversee the creation, review, and governance of Standard Operating Procedures (SOPs) and implementation documentation to ensure operational compliance and knowledge transfer.
  • Partner with Technology and Solution Engineering teams to validate integration scope, reporting requirements, and system readiness aligned with contractual commitments.
  • Monitor implementation progress and performance through defined reporting mechanisms, dashboards, and project management tools; ensure accuracy and timeliness of updates.
  • Serve as the primary point of accountability for implementation issues and escalations, applying sound judgment to balance client expectations, operational capability, and commercial risk.
  • Lead post‑implementation reviews, including operational and financial performance assessments, and contribute to continuous improvement initiatives.
  • Maintain awareness of evolving tools, systems, and industry practices impacting implementation delivery.
  • Perform other related duties as required.

                      OTHER SKILLS/ABILITIES

                      • Strong knowledge of transportation, logistics, or supply chain operations and operating models.
                      • Proven ability to manage complex, multi‑stakeholder projects with competing priorities.
                      • Strong knowledge of transportation, logistics, or supply chain operations and operating models.
                      • Proven ability to manage complex, multi‑stakeholder projects with competing priorities.
                      • Strong analytical and problem‑solving skills with the ability to assess risk and recommend practical solutions.
                      • Demonstrated ability to influence outcomes across matrixed teams without direct authority.
                      • Customer‑focused mindset with strong stakeholder management and communication skills.
                      • Ability to operate effectively under pressure and adapt to changing priorities.
                      • Proficiency with project management, reporting, and collaboration tools (e.g., Jira, dashboards, document repositories).
                      • Strong written and verbal communication skills, including executive‑level communication.
                      • Ability to work effectively with diverse, cross‑functional, and multicultural teams.

                        EDUCATION AND EXPERIENCE

                        • High School Diploma or GED required.
                        • Bachelor’s degree in Business, Transportation, Logistics, Supply Chain Management, or a related field preferred; or equivalent combination of education and experience.
                        • Minimum 5 years of relevant international freight forwarding experience in operations, implementation, project management, or related disciplines.
                        • Demonstrated experience managing complex projects or client implementations.
                        • Prior leadership or cross‑functional coordination experience preferred.
                        • Experience in U.S. Customs Brokerage is preferred.

                              PHYSICAL REQUIREMENTS

                              • Job requires the ability to use vision, adjust focus and work on a standard computer screen.
                              • Job may require extended sitting or standing, use of standard office equipment.
                              • Job will require presence on-site at the assigned work location.
                              • Job requires attendance and dependability.

                              WHY SHOULD YOU WORK FOR CRANE?

                              At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

                              We offer:

                              • Quarterly Incentive Plan
                              • 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
                              • Excellent Medical, Dental and Vision benefits
                              • Tuition Reimbursement for education related to your job
                              • Employee Referral Bonuses
                              • Employee Recognition and Rewards Program
                              • Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
                              • Employee Discounts
                              • Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

                              Come join the leader in logistics and take your career in the right direction.