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bluestreamfiber

Inbound Sales Representative

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The Inbound Retail Sales Representative is a consultative sales professional who leverages their skills to offer customers personalized solutions with Blue Stream’s industry-leading products and services. Using excellent, in-depth knowledge of company products and programs, this team member will drive customer adoption of Blue Stream’s full retail portfolio while also providing top-notch support and creating a positive customer experience. Inbound Sales Representatives handle calls from customers wanting to set up new service, transferring service from one address to another, and/or adding a new product to their existing service. It is simple; our goal is to give our customers the best experience and the most value. As a Blue Stream Fiber Inbound Sales Representative, you can be a part of doing just that.
  • Engage with both inbound and outbound calls from external and internal customers via voice, chat, email, text, and other platforms for sales and customer service-related situations.
  • Achieves sales and customer experience goals and objectives.
  • Executes on outbound calling campaigns involving residential customers.
  • Learns quickly, retains, and recalls product information while handling multiple priorities in a fast -paced environment.
  • Maintains satisfactory performance on efficiency, effectiveness, and quality metrics.
  • Maintains accurate and timely sales database documentation throughout all phases of the service and sales process.
  • Practices above average ability and accuracy in detailed work
  • Meet or exceed key performance indicators (KPIs) set by manager and business unit
  • Adherence to regular and predictable attendance and punctuality
  • Performs other duties as assigned
  • Must be able to read, write and speak English. Can effectively present information and respond to questions from customers and technicians.
  • High School Diploma or equivalent
  • 2 years related experience preferrable.
  • Customer/Client Focus
  • Flexibility
  • Works well in a team environment
  • Communication Proficiency
  • An understanding of technology
  • If working remotely, must have ability and willingness to meet in person at local call center as needed for meetings, group trainings, events, etc. A proven closer with sales experience (telecom sales a plus)
  • Understanding of the fundamentals of competitive environment.
  • Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
  • Ability to demonstrate functional skill in communicating and explaining basic account information to the customer including their billing statement, products, and services, with focus on first-call resolution, retaining revenue, and building value.
  • Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving.
  • Must be able to work in a fast-paced, structured, dynamic, and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
  • Demonstrates ability to achieve established goals and performance metrics and ability to work with moderate supervision/guidance.
  • High focus on attendance and must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Ability to work independently but seeks leadership support when necessary.
  • Also works with the Sales Enablement Manager to achieve sales goals.
  • Medical, Dental and Vision
  • PTO & Holidays
  • 401K + Match
  • Life Insurance
  • FSA & HSA
  • Short Term/Long Term Disability
  • Legal Plan Support & EAP