Incident Commander, Program Manager

As an Incident Commander you will lead real time responses to high impact incidents across critical systems. You will coordinate with cross functional teams such as Legal, Compliance, Engineering, Product, and Customer Success to ensure timely containment remediation and resolution. You will document detailed incident timelines and supporting evidence and prepare final incident reports. You will facilitate post incident reviews to identify lessons learned and improve incident preparedness and response.

Responsibilities

• Lead the incident command for high severity incidents across the ecosystem including fraud events customer impacting issues regulatory matters and escalated incidents
• Direct real time response and coordination among cross functional teams such as Legal Compliance Engineering Product and Customer Success
• Be the central point of accountability for incident escalation containment remediation and resolution
• Document and maintain detailed incident timelines key decisions and supporting evidence
• Oversee the preparation of final incident reports
• Manage internal communication channels and ensure updates are shared with stakeholders at all levels
• Facilitate post incident reviews to identify lessons learned and improve incident preparedness and response

Requirements

• 7+ years of proven experience in incident management crisis response or related role in high stakes operational environment
• 5+ years of project management experience especially under time sensitive and high pressure conditions
• Understanding of regulatory and compliance considerations in financial services or technology space

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning