India: HR Support Center Coordinator

At H&P, our people are our strength.

Job Summary:

The HR Support Center Coordinator acts as the first point of contact within the HR Support Center for issues and requests from prospective, current and former employees and managers. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Maintains information systems, prepares appropriate documentation, and processes paperwork. Helps to resolve matters pertaining to employee benefit programs, unemployment, and general HR matters.

Responsibilities

• First point of person-to-person contact for answer questions about HR programs, processes, and tools.
• Provides positive employee experience while addressing in-scope HR inquiries, issues and requests; escalates to appropriate tier or third-party providers as needed, following up to ensure customer needs are efficiently and effectively addressed.
• Responsible for the timely resolution of employee issues and HR system transactions.
• Support leader and employee self-service processes in Workday (HRIS) by providing real time support.
• Utilizes standard tools and inquiry handling process to accurately and completely document issues and resolutions (ServiceNow, FAQs, etc.).
• Processes transactions and protects sensitive HR data in accordance with established support center processes and standards.
• Works to achieve established service center metrics and goals.
• Performs administrative tasks and data transactions related to core HR, benefits, compensation, talent acquisition, organizational development/training, payroll, and unemployment, as assigned.
• Execute hiring processes including initiating hires in Workday, verifying completed I-9 Forms, and processing E-Verify for all hires.
• Occasional project work as assigned.
• Adheres to predetermined schedules and work standards.
• Demonstrates the H&P Company values.

Required skills:

• 2+ years of related experience required.
• Excellent phone etiquette and ability to perform basic office tasks.
• Excellent Customer Service Skills.
• Posses good written and oral communication skills and a professional demeanor.
• Intermediate knowledge of MS Office, and case management tools desired.
• Ability to maintain a high level of confidentiality.
• Ability to work independently.
• Excellent time management, organizational, prioritization, and follow-up skills.
• Strong attention to detail.

Preferred Skills:

• Knowledge of Workday Preferred.
• Previous experience utilizing HR Information Systems preferred.
• Previous experience utilizing knowledge and case management systems preferred.
• Previous benefits experience preferred.

Thank you for your interest in joining our team!