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Information Specialist – Safety Branch (Clerk 3 ADM04)

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Information<\/span><\/span><\/span> <\/span><\/span><\/span>Specialist<\/span><\/span><\/span> <\/span><\/span><\/span>\u2013 Safety Branch (Clerk 3 ADM04)<\/span><\/span><\/b>
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Location:<\/span><\/span><\/b> Dartmouth, Nova Scotia, Canada<\/span><\/span>
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Start Date:<\/span><\/span><\/b> July 6, 2026<\/span><\/span>
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Schedule:<\/span><\/span><\/b> 35 Hours per Week (7 Hours per Day, Monday\u2013Friday)<\/span><\/span>
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Position Overview<\/span><\/span><\/b>
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The Government of Nova Scotia is seeking an experienced<\/span><\/span> <\/span><\/span><\/span>Information<\/span><\/span><\/span> <\/span><\/span><\/span>Specialist<\/span><\/span><\/span> <\/span><\/span><\/span>(Clerk 3 ADM04)<\/span><\/span><\/b> to support the Safety Branch within the Department of Labour, Skills and Immigration. This role plays a critical part in maintaining service levels by ensuring inquiries received through the provincial<\/span><\/span> <\/span><\/span><\/span>1\-800 Occupational Health & Safety (OHS) service<\/span><\/span><\/b> are addressed promptly, accurately, and professionally.<\/span>
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The successful candidate will provide<\/span><\/span> <\/span><\/span><\/span>information<\/span><\/span><\/span> <\/span><\/span><\/span>and administrative support to employers, stakeholders, workers, and the general public while assisting with daily office operations and maintaining departmental records and documentation.<\/span>
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Key Responsibilities<\/span><\/span><\/b>
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  • Respond to and manage inquiries received through the 1\-800 Occupational Health & Safety service line.<\/span>
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  • Provide accurate<\/span><\/span> <\/span><\/span><\/span>information<\/span><\/span><\/span> <\/span><\/span><\/span>and guidance to employers, stakeholders, and members of the public.<\/span>
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  • Review, prepare, and verify documents, records, and correspondence.<\/span>
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  • Maintain and organize departmental files, records, and databases.<\/span>
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  • Assist with inventory tracking and administrative coordination.<\/span>
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  • Support the distribution and management of inter\-office communications and mail.<\/span>
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  • Apply established policies, procedures, and guidelines while exercising sound judgment when handling exceptions.<\/span>
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  • Assist in coordinating daily office operations and administrative activities.<\/span>
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  • Prepare reports, summaries, and other administrative documentation as required.<\/span>
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  • Collaborate with internal teams to ensure efficient service delivery and operational effectiveness.<\/span>
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    Required Qualifications<\/span><\/span><\/b>
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    • Grade XI education plus<\/span><\/span> <\/span><\/span><\/span>four (4) years of related administrative, customer service,<\/span><\/span> <\/span><\/span><\/span>information<\/span><\/span><\/span> <\/span><\/span><\/span>services, or office support experience<\/span><\/span><\/b>, or an equivalent combination of education, training, and experience.<\/span>
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    • Strong verbal and written communication skills.<\/span>
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    • Excellent customer service and stakeholder engagement abilities.<\/span>
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    • Proven ability to exercise judgment and make decisions within established guidelines.<\/span>
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    • Experience managing multiple priorities in a fast\-paced environment.<\/span>
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    • Strong organizational and record\-management skills.<\/span>
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    • Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and related office software.<\/span>
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      Preferred Qualifications<\/span><\/span><\/b>
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      • Experience working in a government, regulatory, safety, or public service environment.<\/span>
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      • Knowledge of Occupational Health & Safety programs, policies, or legislation.<\/span>
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      • Experience handling high\-volume inquiries through phone and email channels.<\/span>
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        Ideal Candidate<\/span><\/span><\/b>
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        The ideal candidate is a detail\-oriented professional with strong customer service skills who can confidently manage public inquiries, maintain accurate records, and support operational activities while delivering exceptional service in a busy administrative environment.
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        Apply: Send resume & documents to <\/span><\/span><\/span>recruiter@sereneaid.com<\/span><\/span><\/span><\/a> <\/span><\/span><\/span>
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        Call: 647\-794\-8009<\/span><\/span><\/span>
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