Information System Support Specialists

Job Title: Information System Support Specialists

Duration: Long Term

Location: Washington, DC

Deliverables:

• Deliverables System configuration and administration of the Pro-Watch access control system for the purpose of administering and producing identification badges.
• Perform badging operations in accordance with policies, standards, and procedures. Management of proximity and identification badges and badging systems.
• Validation and verification of product and data quality.
• Print production of identification badges. Physical setup and breakdown of badging stations. Provide assistance to customers in a courteous and professional manner.
• Development of Pro-Watch data fields and correlation of fields to badge components. Performs analysis of data and data quality to ensure success of the project.
• Adhere to potentially stringent security processes. Keeps management abreast of issues or concerns regarding identification cards or badges and possible solutions.
• Reports on daily and weekly productivity to management. Tasks as required by the program manager.

• College degree from an accredited college or university with a Bachelor’s degree in IT sciences or business administration.
• Minimum four years experience of progressive responsibility in identification card distribution and management.
• Experience in the configuration and management of the Pro-Watch access control system. Experience handling PII and other sensitive information.
• Experience producing identification badges. Experience setting up badging systems, to include camera, signature device, and badge printer connection and configuration. \
• Willing to work flexible hours when required. Willing to travel to various WMATA facilities within the metropolitan area as part of a team.
• Excellent customer service skills.
• Excellent oral and written communications skills.
• Proven and verifiable record of impeccable trust and responsibility.
• Ability to perform in a team environment.

Wasim Ahmed

703-722-8126

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