Information Technology Delivery Manager

Central Coast Salary Range: $136,696 - $205,044 Annually

While candidates from anywhere in California are welcome to apply, there is a strong preference for those who reside on the Central Coast (Ventura, Santa Barbara, San Luis Obispo, Monterey and Santa Cruz Counties). This role may offer opportunities for remote work; however, familiarity with and proximity to our local customers is valued.

Job Summary

The Information Technology Delivery Manager reports to the Information Technology Development Director and has the following key responsibilities:

1. Oversee end-to-end delivery of technology initiatives across the enterprise
   – Ensure solutions are delivered on time, within budget, and aligned with business needs.
   – Coordinate across IT, vendors, and business stakeholders.

2. Manage the full IT delivery lifecycle
   – Lead planning, deployment, and ongoing support activities.
   – Drive execution across projects and releases.

3. Lead and govern Quality Assurance and Release Management functions
   – Establish standards, processes, and governance for high-quality software delivery.
   – Ensure products meet business requirements and quality standards.

4. Proactively manage risks, communication, and cross-functional collaboration
   – Identify and mitigate risks, remove roadblocks, and maintain strong communication across teams.
   – Foster alignment and support successful delivery outcomes.

Duties and Responsibilities

1. Oversee End-to-End Delivery of Technology Initiatives Across the Enterprise

• Collaborate with project participants, application owners, systems analysts, developers, testers, and support teams to ensure timely and successful deployments.

• Manage vendor releases, bug fixes, patches, and enhancements.

• Coordinate with infrastructure and security teams to ensure compliance during releases and testing cycles.

• Ensure appropriate environment readiness for projects and releases.

• Assist in managing interdependencies between projects, ensuring sequencing and dependencies are identified and managed.

• Develop and maintain a centralized release schedule with product portfolio managers to align with organizational priorities and IT strategic direction.

2. Manage the Full IT Delivery Lifecycle

• Manage all aspects of the release lifecycle, including scheduling, coordination, and delivery of software changes, updates, security improvements, hardware upgrades, and project implementations.

• Oversee the deployment progression from development, to testing, to production—ensuring release readiness and compliance with quality standards.

• Host daily stand-ups with release teams to track progress, address blockers, and maintain alignment.

• Work with IT management to improve software development processes, including continuous integration and continuous deployment practices.

• Manage shared environments, including scheduling restores, de-identification, and environment preparation for release readiness.

3. Lead and Govern Quality Assurance (QA) and Release Management Functions

Quality Assurance

• Provide oversight of testing across applications, systems, and integrations.

• Establish testing protocols for system upgrades, patch management, hardware replacements, and disaster recovery processes.

• Coordinate all QA activities across projects and releases, ensuring QA standards and processes are followed.

• Provide leadership and coordination for QA functions across the enterprise, collaborating with business system analysts, product managers, EDI analysts, and other stakeholders.

• Develop and maintain testing plans, schedules, and documentation to ensure comprehensive coverage and adherence to timelines.

• Partner with business and IT stakeholders to resolve quality issues and ensure compliance with organizational and regulatory standards.

• Facilitate root-cause analysis to identify, resolve, and prevent issues impacting product quality.

• Oversee effective utilization of QA tools and technologies for automated and manual testing.

Release Management

• Ensure release management standards, governance, and processes are consistently applied.

• Oversee release execution quality, ensuring adherence to QA requirements and enterprise standards.

4. Proactively Manage Risks, Communication, and Cross-Functional Collaboration

• Ensure communication and coordination across IT, business partners, vendors, and cross-functional teams involved in QA and release activities.

• Proactively identify risks and roadblocks within QA and release cycles and work to address them.

• Foster collaboration across development, testing, infrastructure, and business teams to support successful delivery outcomes.

5. Leadership and Staff Management Responsibilities

• Manage two teams: Quality Assurance and Release Management.

• Provide leadership, mentorship, and guidance to promote professional growth and strong performance.

• Delegate tasks effectively and monitor staff workloads to ensure timely completion of deliverables.

• Conduct regular performance evaluations and implement professional development plans.

• Foster a collaborative, supportive team culture that encourages innovation, accountability, and alignment with organizational goals.