Information Technology Specialist (Customer Support/Network Services)

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 26-ALM-12979871-DE.

Perform a variety of tasks associated with the day-to-day operations and administration of IT systems within the Office of the United States Attorney. These duties include a wide range of information technology support to meet the USAO information needs using network hardware and software capabilities. Duties include: Provides IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems. Installs, configures, upgrades and troubleshoots commonly used hardware and software systems within the organization. Provides user training and assistance on a variety of routine applications. Assists with configuring, installing, and maintaining network systems using network standards and protocols, and capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware. Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media. Assists customers and clients in identifying and describing IT requirements for business and legal applications. Catalogs computerized graphics and other images for use in trials, meetings, and training. Assists with routine updates and patches to existing programs. Responsibilities will increase and assignments will become more complex as your training and experience progress.