Infrastructure L1 Support
Female resource We are looking for a motivated and technically sound\nInfrastructure Support Engineer (L1) to join our IT operations team. In this\nrole, you will be responsible for day\-to\-day support of the organization's\nvirtualization environment, server infrastructure, and end\-user systems. You\nwill work closely with senior engineers to resolve incidents, apply system\npatches, maintain VMware and ESXi environments, and manage support tickets in\nline with SLA commitments. KEY RESPONSIBILITIES<\/span><\/span><\/b> VMware & ESXi\nAdministration<\/span><\/b> \u2022 <\/span><\/span><\/span>Monitor and maintain VMware vSphere / ESXi host\nenvironments. \u2022 <\/span><\/span><\/span>Perform scheduled VMware patching and upgrades using\nVMware Update Manager (VUM) / Lifecycle Manager. \u2022 <\/span><\/span><\/span>Assist in VM provisioning, cloning, snapshot\nmanagement, and resource allocation. \u2022 <\/span><\/span><\/span>Respond to ESXi host alerts and resolve basic\nhypervisor\-level issues. \u2022 <\/span><\/span><\/span>Support vCenter Server operations and manage host/VM\nconfigurations. \u2022 <\/span><\/span><\/span>Coordinate with L2/L3 teams during critical VMware\nincidents or ESXi failures. Windows Server Administration\n& Patching<\/span><\/b> \u2022 <\/span><\/span><\/span>Execute Windows Server patching cycles using WSUS,\nSCCM, or similar patch management tools. \u2022 <\/span><\/span><\/span>Monitor patch compliance and generate reports for\naudits and management review. \u2022 <\/span><\/span><\/span>Troubleshoot failed patch deployments and coordinate\nre\-patching activities. \u2022 <\/span><\/span><\/span>Perform pre\- and post\-patching health checks on servers\n(CPU, memory, disk, services). \u2022 <\/span><\/span><\/span>Maintain server inventory and documentation related to\npatch schedules and status. Incident & Ticketing\nManagement<\/span><\/b> \u2022 <\/span><\/span><\/span>Log, classify, prioritize, and resolve infrastructure\nincidents within defined SLA timelines. \u2022 <\/span><\/span><\/span>Manage tickets through ITSM tools (ServiceNow, Jira\nService Management, Remedy, or similar). \u2022 <\/span><\/span><\/span>Provide timely updates and clear communication to\nend\-users on incident status. \u2022 <\/span><\/span><\/span>Escalate unresolved issues to L2/L3 teams with detailed\nnotes and diagnostics. \u2022 <\/span><\/span><\/span>Contribute to the knowledge base by documenting\nresolutions and recurring issues. General Infrastructure Support<\/span><\/b> \u2022 <\/span><\/span><\/span>Monitor infrastructure health using tools such as\nSolarWinds, Nagios, PRTG, or Zabbix. \u2022 <\/span><\/span><\/span>Perform routine maintenance tasks including backups,\nlog reviews, and disk space management. \u2022 <\/span><\/span><\/span>Support network\-related troubleshooting in coordination\nwith the network team. \u2022 <\/span><\/span><\/span>Assist with data center operations including hardware\nreplacement and cabling. \u2022 <\/span><\/span><\/span>Participate in on\-call rotation for after\-hours\ninfrastructure support when required. REQUIRED QUALIFICATIONS<\/span><\/span><\/b> \u2022 <\/span><\/span><\/span>2\u20133 years of hands\-on experience in an IT\ninfrastructure or systems support role. \u2022 <\/span><\/span><\/span>Solid knowledge of VMware vSphere and ESXi\n(configuration, patching, troubleshooting). \u2022 <\/span><\/span><\/span>Experience with Windows Server (2016/2019/2022)\nadministration and patch management. \u2022 <\/span><\/span><\/span>Familiarity with ITSM/ticketing platforms (ServiceNow,\nRemedy, Jira SM, or equivalent). \u2022 <\/span><\/span><\/span>Understanding of ITIL processes including Incident,\nChange, and Problem Management. \u2022 <\/span><\/span><\/span>Basic knowledge of Active Directory, DNS, and DHCP in a\nWindows environment. \u2022 <\/span><\/span><\/span>Experience using monitoring tools to track system\nhealth and generate alerts. \u2022 <\/span><\/span><\/span>Strong analytical and troubleshooting skills with\nattention to detail. \u2022 <\/span><\/span><\/span>Ability to work effectively in a fast\-paced,\nteam\-oriented environment. PREFERRED / NICE\-TO\-HAVE SKILLS<\/span><\/span><\/b> \u2022 <\/span><\/span><\/span>VMware Certified Professional (VCP) certification or\nequivalent. \u2022 <\/span><\/span><\/span>Experience with backup solutions such as Veeam, Veritas\nNetBackup, or Commvault. \u2022 <\/span><\/span><\/span>Exposure to Linux server administration (RHEL, CentOS,\nUbuntu). \u2022 <\/span><\/span><\/span>Knowledge of storage technologies: SAN, NAS, or iSCSI. \u2022 <\/span><\/span><\/span>Familiarity with scripting for automation: PowerShell\nor Python basics. \u2022 <\/span><\/span><\/span>Experience with cloud platforms: Azure, AWS, or GCP\n(basic understanding). \u2022 <\/span><\/span><\/span>ITIL Foundation certification is a plus. EDUCATION<\/span><\/span><\/b> \u2022 <\/span><\/span><\/span>Bachelor's degree in Computer Science, Information\nTechnology, or a related field. \u2022 <\/span><\/span><\/span>Equivalent work experience with relevant certifications\nwill also be considered. KEY COMPETENCIES<\/span><\/span><\/b> Technical Competency<\/span><\/b> Proficiency Level<\/span><\/b> VMware\n vSphere / ESXi<\/span> Intermediate<\/span> Windows\n Server Administration<\/span> Intermediate<\/span> Patch\n Management (WSUS / SCCM)<\/span> Intermediate<\/span> ITSM\n Ticketing Tools<\/span> Intermediate<\/span> Active\n Directory<\/span> Basic \u2013\n Intermediate<\/span> Infrastructure\n Monitoring Tools<\/span> Basic \u2013\n Intermediate<\/span> Backup\n & Recovery Tools<\/span> Basic<\/span> PowerShell\n / Scripting<\/span> Basic<\/span> WORK ENVIRONMENT & SCHEDULE<\/span><\/span><\/b> \u2022 <\/span><\/span><\/span>Standard business hours (Monday to Friday) with\npotential on\-call responsibilities.
ABOUT THE ROLE<\/span><\/span><\/b>
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