Inside Sales/Customer Service

Customer Service / Inside Sales Support Representative

Overview

Cash-Wa Distributing, a proud division of Performance Food Group (PFG), is seeking a detail-oriented and customer-focused Customer Service / Inside Sales Support Representative to join our team. In this role, you will support assigned customer accounts, process orders, maintain pricing and product information, and deliver outstanding service to both customers and our sales team.

At Cash-Wa, we value teamwork, integrity, and a commitment to excellence in serving our customers across the foodservice industry.

Key Responsibilities

• Provide exceptional customer service to both internal teams and external customers
• Accurately process customer orders via phone and email in a timely manner
• Maintain order guides, pricing, and account details according to company guidelines
• Resolve customer concerns promptly and professionally
• Communicate effectively with customers, sales representatives, and internal departments regarding orders, products, and delivery routing
• Support outside sales associates in managing and growing customer accounts
• Generate reports, document customer interactions, and process credits as needed
• Balance customer needs with company policies to ensure successful outcomes
• Assist with manufacturer recall processes in coordination with customers and internal teams
• Cross-train to support the Will Call Desk as needed
• Perform additional duties to support team and organizational success