Inside Sales & Customer Support Executive

Role Overview:
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The Inside Sales & Customer Support Executive will support the sales team by managing inbound and outbound calls, handling distributor/retailer queries, processing orders, and ensuring smooth coordination between sales, logistics, and accounts.
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This role is office\-based and focuses on relationship management, order fulfillment, and customer satisfaction<\/b> rather than field sales.
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Key Responsibilities
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Inside Sales Support
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• Handle incoming calls<\/b> from distributors, retailers, and sales team
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• Make outbound calls<\/b> for order follow\-ups, scheme communication, and payment reminders
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• Share product details, pricing, schemes, and availability with customers
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• Assist sales team in achieving secondary sales through call\-based follow\-ups
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  Order Management
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  • Take orders over call/WhatsApp/email and enter them accurately in the system.<\/b>
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  • Coordinate with warehouse and logistics to ensure timely dispatch<\/b>
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  • Track orders and update customers on delivery status
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    Customer Support
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    • Resolve complaints related to shortages, damages, billing, or delays<\/b>
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    • Act as the first point of contact for distributor and retailer support
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    • Ensure issues are closed within defined timelines
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      Coordination & Reporting
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      • Coordinate with sales, supply chain, and accounts teams<\/b>
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      • Maintain customer data, call logs, and order records
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      • Share daily/weekly MIS reports with the reporting manager
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        Requirements<\/h3>

        Key Skills & Competencies
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        • Strong communication skills<\/b> (Hindi & English; Kannada is a plus)
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        • Experience in FMCG/Beverages inside sales or customer support<\/b>
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        • Good follow\-up and coordination skills
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        • Basic understanding of orders, invoices, and payment cycles<\/b>
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          Experience & Qualification
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          • 1\u20134 years<\/b> experience in Inside Sales / Customer Support
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          • FMCG, Beverages, Food, or Consumer Goods background preferred
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          • Graduate in any discipline
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