Inside Sales Representative - Plainville, MA
- Respond to inbound inquiries, provide product and service information, and expert advice and support.
- Identify potential leads and reach out to prospective customers through calls, emails, and other channels.
- Process customer orders and prepare quotes.
- Manage customer accounts, ensuring a high level of service and satisfaction.
- Track and maintain accurate records of customer interactions and sales activities.
- Assist with pricing negotiations and provide support in closing sales.
- Collaborate with outside sales representatives, customer service, and operations teams to coordinate orders and deliveries.
- Provide after-sales support, troubleshoot issues, and address customer complaints.
- Meet or exceed monthly sales quotas and performance metrics.
- Stay informed on product knowledge, industry trends, and competitor offerings to effectively communicate product benefits to customers.
- Cultivate existing customer relationships to ensure complete customer satisfaction, customer retention, and gather feedback for service improvement.
- Conduct touch base meetings with branch managers and service managers to discuss upcoming equipment needs and collaborate to resolve issues.