Inside Sales Specialist (52357)

BASIC FUNCTION: Prepare and process all direct residential rental (HS|GSA-RES|DIR) proposals and paperwork accurately with the information required by AFR. Act as a main point of contact on communication, execution and follow up with new and existing direct rental customers.

RESPONSIBILITIES:

•Collaborate with and provide support for the outside sales team. Work together to meet monthlygoals.

•Identify and research potential sales leads.(Document in Salesforce)

•All lead follow-up should be completed via phone within 2 business hours. If the prospect cannot bereached via phone, follow-up with an email. Three attempts to reach the customer are required priorto closing the lead with a reason code in NAV & Salesforce.

•All leads documented in Salesforce daily – phone/email inquiries not requiring a formal quote are tobe documented in Salesforce. Tracking is key to closing ratios, reasons for loss as well as referral sources.

•Coordinate with Operations all requests for inventory and scheduling.

•Communicate rental policies to clients. Manage client expectations with clear and consistent communication.(Document in Salesforce)

•Utilize up-selling opportunities, necessary add-ons, recommending additional or alternate options,adding additional discounts when necessary based on limits set by RSM.

•Attend all Sales/Ops weekly meetings and act as the main coordination point to disseminate necessary information to the operations and delivery teams.

•Maintain direct residential rental aging.

•Maintain knowledge of product, policies and specials.

•Detail subject lines when sending emails: Direct Renter – Name – Market

•Copy the outside AE on all emailed communication.

•Link all documents

SKILLS:

• Active listening, persuasion and social perceptiveness skills

• Service orientation, and customer service mindset

• Organization and coordination skills

• Problem solving, judgement and decision-making skills