Main Activities

• Attend customer site and installation meetings as appropriate
• Produce method statements in a timely manner
• Deal with installation issues as they arise onsite as workarounds
• Assist with Customer Service team to ensure professional and efficient services are delivered
• Review all allocated deliveries and installations prior to scheduling to ensure all equipment is in place and complete
• Supervision of loading of tools and customer equipment for allocated jobs
• Deal with onsite install team and crew issues
• Be a point of escalation for installation and customer onsite issues
• Raise Non-conformance reports for any relevant service delivery issues and take appropriate action
• Escalate any relevant issues to Installation Manager
• Review and recommend new tools / equipment for new systems and customers
• Regularly review systems for tools needed.
• Audit and spot check installations and report back performance
• Be a technical support contact for the installation manager & customer service team
• Deputise for the Assistant Installations manager for work allocation

Key Skills and Experience

• Two years’ experience of leading installations
• Extensive knowledge in OEM Modalities
• Good people management skills, disciplinary, motivation etc
• Good General Level of education
• Good team member who can also work on own initiative
• A Flexible and Can-do attitude
• Able to show a good level of leadership on installations