Intermediaries Office Administrator

What is the opportunity?

The Chief Administration Office (CAO) supports the Wealth Management Europe (WME) business lines through three core principles. Protect implements and embeds effective first-line controls and processes within the Advice business to ensure good client outcomes from the outset. Sustain acts as the first point of contact between Front Office and Client Facing Teams (CFT), identifying and triaging issues that impact business productivity, efficiency, and performance against KPIs and KRIs. Grow identifies process-related opportunities to increase capacity for Client Facing Teams to pursue new business, including ensuring high-quality data availability, delivering front office change projects, and providing training.

This role reports to the Intermediaries Office Senior Administrator and will support the Intermediaries business in delivering the teams objectives and supporting new initiatives. The Intermediaries Office Administrator will work closely with colleagues Intermediary Channel, including Business Development Managers and Sales Support.

The role holder will provide operational support and be able to gain a deep understanding of Intermediary BAU processes. They will support the Senior Administrators, Intermediary Operations Manager and when required the Business Engagement & Initiatives manager with change initiatives, and in seeking process efficiency and innovation.

RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do?

• Support the Intermediaries Office team in the delivery of good client outcomes, delivering against or exceeding expectations, and keeping all stakeholders updated.

• Operate in a culture of continuous improvement within the team.

• Run the monthly Managed Portfolio Service (MPS) rebalancing process to a successful completion.

• Support the Senior Administrators in the oversight and maintenance of all relevant mailboxes, whether its external communications from vendors and platforms or internal from the Intermediaries Business, with appropriate escalation and in line with SLA’s.

• Support the Senior Administrators in the onboarding of Intermediary Firms in accordance with the Client Due Diligence Standards and within SLA’s ensuring compliance with regulatory requirements, including Anti-Money Laundering regulations.

• Take detailed notes and actions of daily team meetings.

• Support the Senior Administrators with key tasks relating to the maintenance of the MPS platforms, including fee changes, firm permissioning and reconciling payments.

• Follow the Intermediaries Handbook and the processes therein and ensure a ‘Right First Time’ approach to all tasks.

What do you need to succeed?

Must-have

• Strong verbal and written communication skills.

• Numerate and able to define MI fit for purpose.

• Good attention to detail

Nice-to-have

• Experience working in investment management, asset management, private wealth or a bank with proficient skills pertaining to Client Due Diligence.

• Knowledge of Investment and Fund Management.

• Front Office Operations knowledge.

• Experience working in Investment Management, Asset Management, Private Wealth or a bank.

• Degree level education

• Ability to multi-task

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.

• Opportunities to work with the best in the field.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Job Skills

Communication, Critical Thinking, Customer Service Management, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management, Trust Operations Management

Additional Job Details

32 GALLOWGATE:NEWCASTLE UPON TYNENewcastle Upon TyneUnited Kingdom35Full timeWEALTH MANAGEMENTRegularSalaried2026-06-182026-07-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.