Intern

Role Overview

The Service Intern will support the Customer Success & Relationship Management team in delivering efficient service operations and high-quality customer experience. This role provides hands-on exposure to gas detection lifecycle management, including repair coordination, device staging, logistics, commissioning support and backend documentation.

The intern will also gain experience working with key business systems such as Microsoft Office, Power BI, Salesforce and Oracle, supporting data tracking, reporting, and process improvement initiatives.

Key Responsibilities

• Service & Repair Coordination
  Support the tracking and coordination of device repairs, ensuring timely turnaround and accurate documentation.
• Device Staging & Commissioning Support
  Assist in staging gas detection equipment and preparing units for deployment, including basic configuration and readiness checks.
• Logistics & Inventory Support
  Coordinate shipment, receipt, and inventory tracking of devices and accessories, ensuring accuracy and proper documentation.
• Order Processing Support
  Assist in raising and tracking orders within internal systems (e.g. Oracle), ensuring alignment with customer and operational requirements.
• Backend Documentation & Reporting
  Maintain accurate records of service activities, customer data, and operational updates using internal systems and tools.
• Data Analysis & Dashboard Support
  Support data consolidation and reporting using Power BI and Excel, helping the team derive insights from operational and customer data.
• CRM System Support
  Update and maintain customer information, service records, and activity tracking in Salesforce.
• Process Improvement Initiatives
  Assist in identifying inefficiencies and support continuous improvement efforts within CSRM operations.
• Cross-functional Collaboration
  Work closely with Service, Sales and Technical teams to ensure smooth execution of daily operations.

Learning Outcomes

• Exposure to end-to-end customer success operations in a technical service environment
• Hands-on experience with enterprise tools (Salesforce, Oracle, Power BI)
• Understanding of gas detection systems, commissioning processes, and service workflows
• Development of analytical, operational, and stakeholder coordination skills

Requirements

• Currently pursuing a Diploma or Degree in Engineering, Business, Operations or related field
• Strong proficiency in Microsoft Excel and PowerPoint
• Interest in data analysis and operational processes
• Familiarity with Power BI, Salesforce or Oracle is an advantage
• Strong organisational skills and attention to detail
• Good communication and teamwork skills
• Proactive attitude with willingness to learn in a fast-paced environment

Preferred Attributes

• Basic understanding of technical or engineering concepts
• Ability to manage multiple tasks and meet deadlines
• Analytical mindset with problem-solving capability