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titanwh

Investment Operations Manager

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The Company
Titan Asset Management, formerly known as Tavistock Wealth before being purchased by the Titan Wealth Group, manages over £1bn of assets on behalf of retail clients. Our services are based on a combination of traditional values and revolutionary thinking, producing ethical and consistent net returns.
Our growing investment management team based in London are looking to take on a new team member to assist the team in the ongoing management of the centralised investment proposition comprising UCITs regulated funds and model portfolio solutions.

We’re looking for an Investment Operations Manager (sole contributor - no direct reports) to join a busy, fast-paced team supporting our investment and client activities.

This role sits across operations, client services and finance, so you’ll need to be comfortable managing data, working with clients and liaising with providers and internal teams. It’s a varied role with real ownership and visibility.

Regulatory context

  • This is an operational, client-facing role within a regulated environment
  • The role does not require individual FCA permissions
This is initially a 12-month fixed term contract, which may go permanent (but not guaranteed)

Responsibilities:

Investment operations & data

  • Maintain and update the central database with all client and investment data (pricing, trades, distributions, restructures and fees)
  • Manage data across the investment book, including new and historic records
  • Produce and maintain portfolio reports for c.250 clients (internal monthly reporting and external twice-yearly distribution)
  • Provide monthly AUM reporting to the finance team
  • Track and maintain investee company updates and provide summaries when required

    • Finance & invoicing

  • Support fee and revenue tracking
  • Manage invoicing in line with the revenue calendar
  • Liaise with the central finance team on P&L and reporting queries

    • Client services (EPC)

  • Act as the primary point of contact for EPC clients
  • Manage client onboarding, including AML checks and documentation
  • Oversee the investment application process and maintain accurate records
  • Distribute client communications including portfolio reports, financial promotions and ad hoc updates
  • Respond to client queries and support the Director with information as required

    • Adviser & provider coordination (TAP)

  • Liaise regularly with platform providers and advisers
  • Manage investment raises and portfolio queries
  • Track and maintain illustration records and open cases
  • Reconcile provider data (monthly tracking sheets), monitor completion rates and raise invoices where needed

    • Ad hoc support

  • Assist with end-of-year tax return requests
  • Support investment applications and general administration
  • Provide diary management and inbox support where required

    • Experience required:

    Experience

  • Experience in investment operations, wealth management, or financial services administration
  • Familiarity with client onboarding processes (including AML) is helpful
  • Strong Excel skills and general systems confidence

    • What we are looking for:

    To excel in this role, you will:

  • Have strong attention to detail – particularly when reconciling investment figures and in client communications
  • Be organised and able to prioritise workload or ask for guidance when needed
  • Be comfortable working with multiple systems (Excel, databases, platforms) and able to pick up new tools quickly
  • Be calm under pressure – this is a busy role with competing priorities
  • Be confident communicator – able to liaise with clients and providers via email and calls
    • Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:
    Professionalism - how we treat our clients and colleagues.
    Trust - embrace innovation and adapt to change.
    Innovation - dare to create and don't fear failure.

    Terms
    Competitive salary
    Hybrid working
    25 days annual leave + public holidays
    A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance.
    6% employer pension contribution
    Further education and training support
    Discretionary performance related bonus
    Confidential Employee Assistance Programme
    2 days per year for voluntary work
    “Salary Extras” employee discounts

    The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.