Invoicing, Customer Service & EDI Manager

Overview PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated nearly $94 billion in net revenue in 2025, driven by a complementary beverage and convenient foods portfolio that includes Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo’s product portfolio includes a wide range of enjoyable foods and drinks, including many iconic brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with pep+ (PepsiCo Positive). pep+ is our strategic end-to-end transformation that places sustainability at the center of our business strategy, seeking to drive growth and build a stronger, more resilient future for PepsiCo and the communities where we operate. For more information, visit www.pepsico.com, and follow on X (Twitter), Instagram, Facebook, and LinkedIn @PepsiCo. Responsibilities Manage the end-to-end internal documentation flow, including price and quantity corrections, returns processing, and handling of special customer cases Act as the primary point of contact for invoicing, returns, triangular transactions, debit/credit notes, and EDI-related activities for the business, customers, and distributors, ensuring smooth and compliant process execution Manage order processing related to customer returns, exports, debit/credit transactions, and other claim-related order types, ensuring accuracy and timely resolution Ensure compliance with legal and tax documentation requirements, including the implementation and execution of new Ways of Working (WoW) related to My Data regulations, live invoicing, and e-delivery note processes Develop, implement, and maintain team procedures aligned with company compliance standards and SAP system requirements, while driving process simplification initiatives Lead and support projects focused on systems optimization, automation, process simplification, and productivity improvements to enhance operational efficiency Create and drive customer service improvement initiatives with a focus on continuous enhancement of customer experience, customer satisfaction, and sales growth Monitor return deliveries on a daily basis, including good, expired, damaged goods, and pallets, ensuring accurate documentation and adherence to internal procedures Perform daily monitoring activities to support smooth month-end closing processes and ensure compliance with SAP-related procedures and timelines Develop, maintain, and support Electronic Data Interchange (EDI) processes related to the exchange of business data and documents, collaborating closely with cross-functional teams and external system providers to ensure seamless transaction flow Cooperate closely with Sales teams, EDI providers, and customers to ensure standardized process execution and support the expansion of EDI capabilities across additional customers and projects Ensure all wholesaler delivery notes are converted into invoices prior to month-end closing and oversee the end-to-end management of triangular sales processes Train, guide, and support invoicing employees and 3PL providers on new processes, systems, and operational requirements Review, analyze, and resolve invoice discrepancies and documentation errors to ensure compliance with company policies and regulatory requirements Investigate and resolve requests from Credit Control and Accounting teams related to tax invoices and financial documentation Support key control processes (GCS) within the area of responsibility and ensure compliance with corporate standards and internal controls Supervise, coach, and support Invoicing team (3 direct reports) in the execution of their responsibilities, including conducting performance reviews and providing regular feedback and development support Qualifications Bachelor’s degree in Supply Chain, Logistics, Business Administration, Finance, Accounting or a related field Up to 5 years of previous experience in Supply Chain, Customer Service, Invoicing, Accounting or Credit Control SAP knowledge and hands-on experience on OTC/ OTB processes are considered a strong advantage Solid understanding of invoicing, controlling, compliance, and financial documentation processes and regulations Strong business acumen with the ability to understand operational and financial impacts across the supply chain and customer service functions Advanced computer literacy, particularly Excel and PowerPoint Excellent command of the English language, both written and verbal Excellent analytical, problem-solving, and decision-making skills, with a strong attention to detail and process accuracy Strong interpersonal and communication skills, with the ability to collaborate effectively with customers, 3PL providers, Finance, external partners and Sales teams