Employee Relations Senior Manager

About us

Lead Employee Relations Strategy. Safeguard Compliance. Drive Workforce Stability.

At DHL, people mean the world to us. We believe in attracting and developing the best talent while fostering a culture of respect, performance, and continuous growth. Together, we take pride in building The Logistics Company for the World.

Within DHL Supply Chain, we deliver customized logistics solutions across supply chain management, warehousing, distribution, and value-added services—helping our customers achieve better outcomes every day.

We are now seeking an Employee Relations Senior Manager to lead and strengthen our ER strategy in Indonesia—ensuring compliance, building strong stakeholder relationships, and enabling stable, high-performing operations.

Why DHL Supply Chain?

Join a global leader where people and performance go hand in hand:

• 🌟 A people-first organization that values respect, trust, and collaboration
• 🌍 Part of the world’s leading contract logistics network
• 🚀 A culture focused on continuous improvement and operational excellence

📈 Opportunities for career growth and leadership development

Your Impact

As a strategic leader and trusted advisor, you will play a critical role in safeguarding business continuity through effective employee relations practices:

Lead Employee Relations Strategy

• Act as the primary advisor to country leadership on ER matters
• Develop and govern ER frameworks, policies, and practices
• Align ER strategy with business objectives and operational needs Manage Employee Relations

• Lead resolution of grievances, disputes, and disciplinary cases
• Drive effective negotiation, mediation, and conflict resolution
• Represent the company in industrial disputes and tribunal proceedings Drive Union & External Stakeholder Engagement

• Lead collective bargaining agreements (CBA) and union negotiations
• Build strong relationships with labor unions, regulators, and government bodies
• Represent the organization with institutions such as the Ministry of Manpower Ensure Compliance & Risk Mitigation
• Interpret and ensure compliance with Indonesian labor laws and regulations
• Proactively identify ER risks and implement mitigation strategies
• Advise leadership on regulatory changes and potential business impact Partner with Business Leaders

• Act as an HR Business Partner (HRBP) to support workforce strategy
• Support organizational change, transformation, and operational performance
• Provide guidance on employee relations practices and negotiation strategies Promote Positive Employee Relations
• Foster a culture of trust, transparency, and engagement
• Facilitate dialogue between employees and management
• Drive initiatives to enhance workforce alignment and communication Build Capability & Governance

• Establish consistent ER governance processes across sites
• Analyze ER data and trends to support decision-making
• Lead, coach, and develop a high-performing ER and HRBP team

Who We’re Looking For

A strategic and highly experienced ER leader with deep expertise in labor law and union environments:

• ✅ Bachelor’s degree in Law or related discipline (HR/IR/Business qualifications are a plus)
• ✅ Certified Advocate with valid license preferred
• ✅ Professional HR/IR certifications (IRCP, CHRM, or equivalent) are advantageous
• ✅ 10+ years of progressive experience in Employee Relations and HRBP roles
• ✅ Strong experience in unionized environments and CBA negotiations
• ✅ Proven track record managing complex disputes, litigation, and IR cases
• ✅ Experience in large, operational workforce environments (logistics, manufacturing, supply chain)
• ✅ Strong engagement with government bodies and external stakeholders
• ✅ Expertise in Indonesian labor law and industrial relations practices
• ✅ Exceptional negotiation, mediation, and stakeholder management skills
• ✅ Strong analytical mindset with a proactive, solutions-oriented approach
• ✅ High cultural awareness and ability to work across diverse environments
• ✅ Fluent in English and Bahasa Indonesia
• ✅ Proficiency in MS Office and HR systems
• ✅ Formal training in industrial relations, negotiation, and dispute resolution

Ready to Lead Employee Relations Excellence?

If you are passionate about driving fair, compliant, and high-impact workforce practices while partnering closely with business leaders in a dynamic operational environment, we invite you to join us.

👉 Apply now and shape the future of employee relations with DHL Supply Chain.