IRD Supervisor

Responsibilities

Team Supervision & Leadership:

· Supervise and lead the team of Waiters/Waitresses, Runners, ensuring they deliver exceptional service that aligns with the restaurant’s standards and vision.

· Provide ongoing training, coaching, and feedback to team members to improve service delivery and knowledge of the specialty menu.

· Foster a positive, engaged, and high-performing team environment.

· Ensure that all team members maintain a high level of professionalism and uphold company standards.

Guest Experience & Service Excellence:

· Oversee the delivery of a personalized and memorable dining experience for each guest, ensuring the service is aligned with the theme or cuisine specialty of the restaurant.

· Address any guest concerns or issues promptly and professionally, ensuring their satisfaction.

· Ensure that team members provide detailed and accurate explanations of the menu, including ingredient sourcing, preparation methods, and wine pairings.

Menu Expertise & Recommendations:

· Maintain a deep understanding of the restaurant’s specialized menu, including unique ingredients, preparation techniques, and drink pairings.

· Supervise and guide the team in offering wine, cocktail, or non-alcoholic beverage pairings, and assist guests with dietary restrictions or special requests.

· Stay updated on seasonal menu changes and ensure that the team is well-informed of any new specialty dishes or drinks.

Operational Efficiency:

· Oversee the daily operations of the specialty dining area, ensuring all service areas are properly organized and that all guest orders are taken and delivered efficiently.

· Ensure proper organization of dining areas, including table settings, glassware, utensils, and condiments, for smooth service transitions.

· Coordinate with kitchen and bar teams to ensure that all orders are prepared and delivered promptly, according to guest preferences.

Upselling & Revenue Generation:

· Supervise the team in upselling premium dishes, beverages, and exclusive items to enhance the guest experience and increase revenue.

· Encourage team members to suggest additional menu items or beverage pairings to complement the meal.

Reporting & Administrative Duties:

· Ensure accurate reporting of daily operations, including guest feedback, sales data, and staff performance.

· Prepare and submit operational reports to senior management, highlighting areas for improvement or adjustment.

· Monitor stock levels of restaurant supplies (e.g., menus, utensils, glasses) and ensure timely replenishment as needed.

Health & Safety Compliance:

· Enforce health and safety standards, ensuring that all staff follow proper hygiene practices and maintain a clean and safe dining environment.

· Ensure all safety protocols are followed in the dining area, including emergency procedures.

Problem Resolution & Continuous Improvement:

· Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service.

· Collect and act on guest feedback to continuously improve the quality of in-room dining service and experience.

· Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team.

Additional Responsibilities:

· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Experience/Certificates/Education

· Experience: Minimum of 1-2 years in a supervisory role in restaurant operations, preferably in a high-end restaurant or a luxury hospitality environment.

· Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

· Skills & Attributes:

o Strong leadership and people management skills.

o Excellent interpersonal and communication abilities.

o Attention to detail and strong organizational skills.

o Proven ability to manage multiple priorities and meet deadlines.

o Ability to handle confidential and sensitive information.

o Strong understanding of food and beverage trends, menu development, and service excellence.

o Proficiency in relevant software and MS Office Suite.

o Professional and well-presented at all times.

o Customer-centric approach with a passion for hospitality.

o Proactive problem-solver with a solutions-oriented mindset.

o Ability to work in a fast-paced, dynamic environment.

o Must be able to handle multiple tasks and adapt to changing priorities.

· Language:

o Excellent reading, writing and oral proficiency in English language.

o Ability to speak other languages and basic understanding of local languages will be an advantage.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.