IT Administrator

We are looking for a senior IT Administrator (+6 years of experience). The person in this role will be responsible for implementing innovative solutions to enhance operations and IT support experience, analysis of defects/enhancements and IT transformation process from old and outdated to new and modern technologies.

Main Tasks and Responsibilities:

Projects

• Gather technical requirements for system enhancements.
• Participate in the change request process for any system updates (technical and functional).
• Participate in the technical testing effort ensuring a smooth delivery in production.
• Participate in launching and following up on initiatives as assigned.
• Assist in the respect of project deadlines and schedules.
• Identify product gaps or weaknesses and suggest areas of improvement, as needed.
• Communicate and apply project standards.
• Prioritize from assigned projects and independently accept ownership of tasks.
• Co-ordinate with various project stakeholders and provide timely updates on the status.

Application Support

• Perform level 3 support and analysis of reported issues, evaluate alternative business solutions, workarounds to minimize the impacts ensuring proper resolution and follow up with the vendor or service provider.
• Ensure a smooth follow up of all technical processes (Online, STP, flows and batches…), making sure known issues are well documented and available for first line of support.

Technical skills:

• Ability to understand business requirements and translate them to technical solutions.
• Creative and logical thinking to analyze a change request / problem or issue and define potential solutions or improvements, ways to do it, and being able of transpose logical thinking to a schematic / diagram and documents for both presentation / discussion / documentation.
• Capable of managing services running on Linux or Windows Servers (stop, start, deploy, debug).
• Capable of developing small programs using scripting language (Shell, Perl, Python, or Ruby).
• Academic or Professional knowledge of Confluence, JIRA, GIT/Bitbucket is a plus.
• Understanding of Application Servers such as WebSphere, Tomcat, JBoss etc. is a plus.
• Participate in planning, implementation, and sizing of the IT infrastructure.
• Prior experience with job schedulers (e.g. CA Workload Automation, Control-M).
• Technical knowledge of protocols of all type TCP / IP / SMTP / FTP / HTTP/S is required.
• Understanding of system architectures such as SSO, Firewalls, load balancer, storage systems and network basics etc. is required.

Language Skills:

• English – Mastery (written and spoken).
• Fluency in Italian is a strong advantage.

Soft Skills:

• Team player demonstrating high performance, flexibility, and adaptability.
• Ability to work in fast paced global environment.

• Hybrid (2 days/week) working model in Lisbon, but during the first 3 months, more on-site presence will be required.