IT Administrator Intern (CPT & JHB)

Role Purpose:<\/span><\/span><\/b> <\/span><\/span><\/span><\/span>
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We\u2019re<\/span><\/span> <\/span><\/span><\/span>looking for IT Administration Graduates to join our Operations team at Solid Systems. This role is ideal for graduates who enjoy structure, coordination, problem\-solving, and working with people, and who want to build<\/span><\/span> <\/span><\/span><\/span>a strong foundation<\/span><\/span> <\/span><\/span><\/span>in a modern IT service environment.<\/span><\/span><\/span><\/span>
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You\u2019ll<\/span><\/span> <\/span><\/span><\/span>work closely with our:<\/span><\/span><\/span><\/span>
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Technical Coordination Team<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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Customer Success Team<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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Operations and<\/span><\/span> <\/span><\/span><\/span>Projects Teams<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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Your role is to help ensure work flows smoothly between teams and customers by making sure nothing is missed, delayed, or unclear.<\/span><\/span><\/span><\/span>
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Please note: <\/span><\/span><\/b>This is not a hands\-on technical support role.<\/span><\/span> <\/span><\/span><\/span>It\u2019s<\/span><\/span> <\/span><\/span><\/span>an operations and coordination role that supports technical teams and customers.<\/span><\/span><\/span><\/span>
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What you will be doing:<\/span><\/span><\/span><\/span>
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Operations Support:<\/span><\/span><\/span><\/span>
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Support the day\-to\-day running of IT service delivery<\/span><\/span><\/span><\/span>
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Maintain<\/span><\/span> <\/span><\/span><\/span>accurate<\/span><\/span> <\/span><\/span><\/span>records, trackers, and documentation<\/span><\/span><\/span><\/span>
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Assist<\/span><\/span> <\/span><\/span><\/span>with operational reports and service data<\/span><\/span><\/span><\/span><\/span><\/span>
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Help ensure processes are followed,<\/span><\/span> <\/span><\/span><\/span>and information is up to date<\/span><\/span><\/span><\/span><\/span><\/span>
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Technical Coordination Support:<\/span><\/span><\/span><\/span>
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Understand and manage the ticket lifecycle<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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Ensure updates are logged correctly<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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Support scheduling, handovers, and follow\-ups<\/span><\/span><\/span><\/span>
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Assist<\/span><\/span> <\/span><\/span><\/span>with onboarding and offboarding administration (access, accounts, devices coordination)<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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Support documentation and quality checks across systems<\/span><\/span><\/span><\/span>
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Customer Success Support:<\/span><\/span><\/span><\/span>
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Tracking client requests and actions<\/span><\/span><\/span><\/span>
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Ensuring follow\-through and clear communication<\/span><\/span><\/span><\/span>
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Keeping customer information and notes up to date<\/span><\/span><\/span><\/span>
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Help prepare client updates, reports, and service information<\/span><\/span><\/span><\/span>
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Team & Project Coordination:<\/span><\/span><\/span><\/span>
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Help schedule meetings, actions, and updates across teams<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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Take notes, track actions, and follow up to completion<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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Support collaboration between Operations, Technical, and Customer\-facing teams<\/span><\/span><\/span><\/span>
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Requirements<\/h3>
Completed or\u200b final\-year qualification in: Information Technology, Information Systems, Business<\/span> <\/span><\/span>Technology<\/span> <\/span><\/span>or a related field<\/span><\/span><\/span>
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Emotional Intelligence <\/span><\/span><\/span>
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Self\-motivated and<\/span> <\/span><\/span>a self\-starter<\/span><\/span><\/span>
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Ability to take ownership<\/span><\/span><\/span>
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Growth Mindset<\/span><\/span><\/span>
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Highly organised with strong attention to detail<\/span><\/span><\/span>
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Clear and professional communication skills<\/span><\/span><\/span>
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Comfortable working with systems, data, and documentation<\/span><\/span><\/span><\/span><\/span>
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Strong sense<\/span> <\/span><\/span>of ownership and follow\-through<\/span><\/span><\/span>
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Able to manage multiple tasks and priorities<\/span><\/span><\/span><\/span><\/span>
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\u200bCurious, coachable, and eager to learn<\/span><\/span><\/span>
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Benefits<\/h3>
A high\-performance, values\-led culture where trust and ownership matter <\/span><\/span><\/span><\/span><\/span><\/span>
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A team that genuinely cares \- about clients and about each other <\/span><\/span><\/span><\/span><\/span><\/span>
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Real investment in your growth<\/span><\/span><\/span><\/span><\/span><\/span>
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Opportunities to step up, lead, and shape how we do things <\/span><\/span><\/span><\/span><\/span><\/span>
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A modern, flexible working environment in Cape Town and Johannesburg<\/span><\/span><\/span><\/span><\/span><\/span>
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