IT Application Analyst - Hybrid

The Charge Router & Batch Billing Team within the Electronic Health Record Patient Access & Revenue Cycle work unit is seeking an IT Application Analyst to support the operations, maintenance, and growing complexity of Epic Charge Router and Batch Billing functionality. Charge Router and Batch Billing is implemented across the Mayo Clinic enterprise. We maintain strong partnerships with our business Revenue Cycle colleagues as well.

This role requires strong analytical and organizational skills, sound judgment and decision-making ability, excellent verbal and written communication skills, and the ability to work collaboratively across diverse teams.

Supports software programs or modules across multiple clinical and/or business functions. Understands the business environment and the impact IT can have on the business environment. Provides analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or applications.

Maintains knowledge of existing systems and is certified in the vended application, as required. Configures, designs, develops, or modifies applications via vendor tools or augmented tools developed within Mayo Clinic and is able to validate data integrity of changes introduced. Resolves customer problems with software and responds to requested improvements and enhancements.

Research requests to determine scope, size and impact. Works with customers to elicit requirements through a variety of techniques. Validates requirement information with customers to ensure completeness, correctness, and clarity. Validates the developed solution to ensure it satisfies the stated requirements. Functions as a liaison between clinical, business, and technical areas during the planning process. Builds credibility and rapport with customers to understand their needs.

Manages small- to mid-sized projects. Contributes to software testing activities. May be required to provide 24/7 on-call support.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.


This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Bachelor’s degree or Associate's degree with 2 years’ experience in business analysis. Vendor application certification may be required.

Preferred Qualifications:

• Prior Epic build and application support experience is required in the HB, PB, Charge Router and Batch Billing areas.
• Candidates with Epic certification are strongly desired. In lieu of certification at time of hire, the selected candidate must obtain Epic Charge Router certification within 3–6 months of hire.