IT Application and Service Management Engineer

Responsibilities:

· Oversees support services to GIS customers forspecific IT service or set of services. Adheres to service managementprocesses and procedures to meet customer service level agreements and maintaincustomer satisfaction.

· Completes root cause analysis of outages or incidenttrends (often working with managed services partner). Approves preventativeactions

· Using monitoring data analysis of specific ITservice or set of services for availability and performance, develops plans toimplement recommendations to improve or change technology.

· Manages complex problems and outages which areescalated from other team members. Services as technical subject matterexpert.

· Configures IT technology and executes complexchanges while following standard operating procedures and change/releasemanagement policies.

· Works with vendors and management to develop plansfor the life cycle of the product

· Ensure that service/product is meeting customerneeds and initiates training, documentation and marketing to improve full valueof the service/product is realized.

· Represent IT Service for change management andenterprise architecture discussions.

• Experience in designing complex warehouse setup, solutions evaluation, validation, and deployment.

Requirements:

· The candidate should have 8 - 10 years ofexperience in SAP EWM module and at least 2 end-to-end implementationexperience.

· Experience in designing complex warehousesetup, solutions evaluation, validation, and deployment.

· Key areas of expertise – Inbound, outbound,replenishment, physical inventory, warehouse automation & RF functionality.

· Sound knowledge on EWM-PP, EWM-QM and EWM-SDprocess integration. Nice to have MES system integration knowledge.

· Vast experience and knowledge on interfaces,should have experience on EDI/IDOC communications between SAP & Non-SAPsystems

· Extensive work experience in LogisticsExecution (LE) Module includes Shipping Points, Routes, Leg Determinations,Shipping Point Determination, Picking, Packing.

· Thorough understanding of industry bestbusiness practices and business requirements to effectively use thefunctionality of SAP WM / EWM Modules.

· Partnering with key Business and ITstakeholders to outlay the global design of Extended Warehouse Management anddelivery of the design globally.

· Provide system support and maintenance withstandards and process set within the Services Delivery model

· Provenproblem-solving, analytical thinking and working effectively incross-functional teams.

Interested candidates please send your CVs to malar.kannan@eiresystems.com