FreeHire

Spacefinish

IT Associate

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Campus and its sister company, Spacefinish have designed and built the best turnkey office spaces that allow our clients to unlock unprecedented productivity and collaboration among their teams. We have worked with global brands like Google, Facebook (Meta), Twitter (X), PwC, Canon and many others.

We are now expanding our locations in Lagos and we need an IT Associate who will be responsible for ensuring reliable IT infrastructure and responsive day\-to\-day technical support for Campus HQ tenants and internal teams. This role is critical to maintaining uninterrupted connectivity, secure systems, and a seamless digital workspace experience across all locations.<\/span><\/span><\/span><\/span><\/b><\/div>

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Responsibiities:<\/span><\/span><\/span><\/span><\/b>
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  • Provide first\-line IT support to tenants and internal teams, resolving internet, hardware, software, and basic system issues.<\/span><\/span><\/span><\/span>
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  • Monitor, manage, and maintain network infrastructure, including routers, switches, access points, and related systems.<\/span><\/span><\/span><\/span>
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  • Support tenant onboarding and offboarding by setting up workstations, network access, and basic access systems.<\/span><\/span><\/span><\/span>
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  • Diagnose and resolve IT issues promptly to minimise downtime and service disruption.<\/span><\/span><\/span><\/span>
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  • Coordinate with external IT vendors and service providers to resolve escalated or specialised issues.<\/span><\/span><\/span><\/span>
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  • Maintain accurate IT documentation, asset registers, and basic system records.<\/span><\/span><\/span><\/span>
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  • Issue resolution speed: Average response and resolution time for tenant and internal IT tickets.<\/span><\/span><\/span><\/span>
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  • Service quality: Low volume of repeat issues and positive tenant/internal feedback.<\/span><\/span><\/span><\/span>\n<\/span><\/span><\/span><\/span>
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    Requirements<\/h3>

    • 3\u20135 years\u2019 experience in IT support, helpdesk, or systems administration roles.<\/span>
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    • Solid understanding of networking fundamentals, hardware troubleshooting, and basic IT security practices.<\/span>
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    • Strong problem\-solving skills with a customer\-focused, service\-oriented approach.<\/span>
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    • Ability to communicate technical issues clearly and professionally to non\-technical users.<\/span>
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